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LTSS Service Care Manager
Centene Corporation. Develop, assess, and coordinate holistic care management activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and coordinating holistic care management activities, including personalized service plans for long-term care members. Proficient in assessing member needs, collaborating with caregivers and providers, and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Holistic Care ManagementPersonalized Service PlansCase Management ExperienceRegulatory ComplianceCultural Competency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Assessment SkillsCasework PracticesEligibility DeterminationCommunity Resource IdentificationCare Plan DevelopmentDocumentation ManagementProblem SolvingTime ManagementComputer Proficiency
Soft Skills
Interpersonal SkillsCommunication SkillsCustomer Service SkillsOrganizational SkillsCollaboration Skills
Industry Keywords
Long-Term CareBehavioral HealthPhysical DisabilitiesDevelopmental DisabilitiesHIV/AIDS PopulationDHSS ProgramsFederal and State LawDiversity Awareness
About the role
Key responsibilities & impact- Develop, assess, and coordinate holistic care management activities
- Develop or assist with personalized service care plans/service plans for long-term care members
- Educate members and families/caregivers on available services and benefits
- Evaluate member needs and available resources, and recommend or facilitate plans for the best outcome
- Develop ongoing long-term care plans/service plans
- Identify providers, specialists, and community resources needed for long-term care
- Coordinate between members/families/caregivers and care provider teams to ensure services are accessible
- Provide resource support for employment, housing, participant direction, independent living, justice, and foster care needs
- Monitor care plans, member status, and outcomes, and recommend updates based on member needs
- Interact with long-term care healthcare providers and partners
- Collect, document, and maintain member information and care management activities for regulatory compliance
- Perform home and/or other site visits
- Provide or facilitate education on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
- Provide leadership feedback on quality of care and cost-effective service delivery improvements
- Comply with all policies and standards
- Perform other duties as assigned
Requirements
What you’ll need- Must reside in West Palm Beach, Florida
- Bachelor's degree and 2–4 years of related experience
- Alternatively, Bachelor's degree in health, human, social work or education services with one or more years of qualifying experience
- Alternatively, high school degree or equivalent and three years of qualifying experience with case management of the aged, including management of behavioral health conditions, persons with physical or developmental disabilities, or HIV/AIDS population
- Experience interviewing and assessing member needs
- Knowledge and experience regarding caseload management and casework practices
- Knowledge regarding determining eligibility for DHSS programs
- Knowledge regarding Federal and State law as it applies to DHSS programs
- Ability to effectively solve problems and locate community resources
- Ability to collaborate with caregivers, State agency representatives and providers
- Good interpersonal skills
- Ability to practice Cultural Competency with awareness and respect for diversity
- Knowledge of the needs and service delivery system for all populations in the case manager’s caseload
- Strong assessment skills
- Excellent communication and customer service skills
- Computer proficiency
- Strong organizational and management skills
- Effective time management skills
- Standard work schedule Monday through Friday, 8:00 AM to 5:00 PM
Benefits
Comp & perks- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
- additional forms of incentives may be included in total compensation