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LTSS Service Care Manager
Centene Corporation. Develops, assesses, and coordinates holistic care management activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management, including developing personalized service care plans and coordinating with healthcare providers and community resources. Proficient in assessing member needs, ensuring regulatory compliance, and delivering culturally competent support.
Highest-signal resume keywords
Care ManagementCasework PracticesEligibility Determination for DHSS ProgramsInterpersonal SkillsBilingual Spanish Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Personalized Service Care PlansMember Needs AssessmentCaseload ManagementRegulatory ComplianceCommunity Resource IdentificationProblem SolvingCultural CompetencyDocumentationHome VisitsQuality Improvement Feedback
Soft Skills
CollaborationInterpersonal SkillsCultural CompetencyCommunicationLeadership
Tools & Technologies
Computer Proficiency
Industry Keywords
Long-Term CareDHSS ProgramsHealthcare BenefitsDiversity AwarenessService Delivery System
About the role
Key responsibilities & impact- Develops, assesses, and coordinates holistic care management activities
- Develops or assists with personalized service care plans for long-term care members
- Evaluates member needs and available resources and recommends or facilitates care plans
- Identifies providers, specialists, and community resources for long-term care
- Coordinates members, families/caregivers, care providers, and partners to ensure services are accessible
- Provides resource support for employment, housing, participant direction, independent living, justice, and foster care needs
- Monitors care plans, member status, and outcomes and recommends updates
- Interacts with long-term care healthcare providers and partners
- Documents member information and care management activities for regulatory compliance
- May conduct home or other site visits
- Educates members and families/caregivers about procedures, provider instructions, service options, referrals, and healthcare benefits
- Provides leadership feedback on improving quality of care and cost-effective service delivery
- Performs other assigned duties and complies with policies and standards
Requirements
What you’ll need- Must reside in Orange or Osceola County, Florida
- Bachelor's degree and 2–4 years of related experience; or Bachelor's degree in health, human, social work or education services with one or more years of qualifying experience; or high school degree/equivalent and three years of qualifying case management experience
- Experience interviewing and assessing member needs
- Knowledge and experience regarding caseload management and casework practices
- Knowledge regarding determining eligibility for DHSS programs
- Knowledge of Federal and State law as it applies to DHSS programs
- Ability to solve problems and locate community resources
- Ability to collaborate with caregivers, State agency representatives and providers
- Good interpersonal skills
- Ability to practice cultural competency with awareness and respect for diversity
- Knowledge of the needs and service delivery system for populations in the case manager's caseload
- Computer savvy
- Bilingual Spanish skills preferred
Benefits
Comp & perks- Health insurance
- 401K
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation