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LTSS Service Care Manager – Behavioral Health
Centene Corporation. Develop, assess, and coordinate holistic care management activities for members with significant mental/behavioral health needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in holistic care management for members with mental and behavioral health needs, including the development of care plans and service authorizations. Proficient in clinical documentation, problem-solving, and collaboration with healthcare providers and community resources.
Highest-signal resume keywords
Master’s Degree In Mental Health Counseling Or Social WorkUnrestricted Behavioral Health Professional LicenseClinical Documentation SkillsExperience With Case Management SystemsBilingual English/Spanish Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care Plan DevelopmentService Authorization CoordinationCrisis InterventionMedication MonitoringHigh-Volume Caseload Management
Soft Skills
Problem-SolvingCommunicationAttention To DetailOrganizational SkillsTime Management
Tools & Technologies
TruCareMicrosoft OutlookM365 CopilotExcelPowerPointWordOneNote
Certifications & Qualifications
LCSWLMFTLMHCLPC
Industry Keywords
Behavioral HealthChild Welfare SystemsFoster CareChild Protective ServicesPediatric Acute Care
About the role
Key responsibilities & impact- Develop, assess, and coordinate holistic care management activities for members with significant mental/behavioral health needs
- Evaluate member service needs and develop or contribute to care plans and service plans
- Educate members, families, and caregivers on available services and benefits
- Evaluate complex and high-risk members and recommend plans of care
- Act as liaison and member advocate between members/families, physicians, and facilities/agencies
- Perform frequent home and other site visits, once a month or more, to assess needs and collaborate with resources
- Provide or facilitate education on preventive care, procedures, provider instructions, treatment options, referrals, medications, and healthcare benefits
- Provide subject matter expertise and operational support for behavioral health activities, including crisis calls, mental health first aid training, field safety, de-escalation, and medication monitoring
- Educate on and coordinate medical, behavioral, and social community resources
- Coordinate service authorizations for services such as meals, employment, housing, foster care, transportation, and activities of daily living
- Ensure appropriate referrals and identify accessible providers, specialists, and community resources
- Maintain accurate documentation in the electronic care management system
- Ensure compliance with clinical, state, and federal guidelines
- Provide leadership feedback on quality-of-care and service-delivery improvements
- Perform other assigned duties and comply with policies and standards
Requirements
What you’ll need- Master’s degree in Mental Health Counseling or Social Work
- 2–4 years of related experience
- Unrestricted behavioral health professional license required upon application submission, based on state contract requirements (e.g., LCSW, LMFT, LMHC, or LPC)
- License must be active in the applicable state
- Strong clinical documentation, problem-solving, communication, attention to detail, organizational, and time management skills
- Proficient technology skills and direct experience with web-based applications and case management systems
- Experience with TruCare, Microsoft Outlook, M365 Copilot, Excel, PowerPoint, Word, and OneNote
- Ability to work independently with minimal supervision
- Ability to adapt to changing business needs
- DFPS background check required for Superior Health Plan
- Preferred: 4+ years of case management experience
- Preferred experience in child welfare systems, adoption, foster care, Child Protective Services, pediatric acute care, inpatient treatment facilities, schools, or MHA/BHAs for youth
- Experience collaborating with medical and behavioral health providers and managing community resources for Foster Care Medicaid recipients
- Experience managing high-volume caseloads
- Field-based experience strongly preferred
- Managed care experience is a plus
- Bilingual English/Spanish skills are a plus but not required
Benefits
Comp & perks- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Mileage reimbursement for member assessment visits
- Total compensation may include additional forms of incentives