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LTSS Service Care Manager – Behavioral Health
Centene Corporation. Develop, assess, and coordinate holistic care management activities for members with significant mental and behavioral health needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in holistic care management for members with mental and behavioral health needs, including crisis intervention, care coordination, and compliance with clinical guidelines. Proficient in clinical documentation and case management systems, with strong communication and organizational skills.
Highest-signal resume keywords
Master’s Degree In Mental Health Counseling Or Social WorkActive Behavioral Health Professional LicenseClinical Documentation SkillsExperience With TruCare And Microsoft OfficeCase Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis InterventionCare CoordinationClinical DocumentationProblem-SolvingTime ManagementBehavioral Health AssessmentService Authorization CoordinationMedication MonitoringCommunity Resource EducationHigh-Volume Caseload Management
Soft Skills
CommunicationAttention To DetailOrganizational SkillsIndependent Work AbilityAdvocacy
Tools & Technologies
TruCareMicrosoft OfficeWeb-Based ApplicationsElectronic Care Management System
Certifications & Qualifications
Behavioral Health Professional License
Industry Keywords
Mental HealthBehavioral HealthChild WelfareFoster CareManaged CareCPSPediatric Acute CareInpatient TreatmentYouth MHA/BHAsDFPS Compliance
About the role
Key responsibilities & impact- Develop, assess, and coordinate holistic care management activities for members with significant mental and behavioral health needs
- Evaluate member service needs and develop or contribute to care and service plans
- Educate members, families, and caregivers about services, benefits, treatment options, referrals, medications, preventive care, and provider instructions
- Evaluate complex and high-risk members and recommend plans of care
- Act as liaison and member advocate between members, families, physicians, facilities, and agencies
- Perform frequent home and other site visits, up to 75% monthly travel, to assess needs and collaborate with resources
- Provide subject matter expertise and operational support for behavioral health activities, including crisis calls, mental health first aid, field safety, de-escalation, and medication monitoring
- Educate on and coordinate medical, behavioral, and social community resources
- Coordinate service authorizations for services such as meals, employment, housing, foster care, transportation, and activities of daily living
- Make referrals and support identification of providers, specialists, and community resources
- Maintain accurate documentation in the electronic care management system and ensure compliance with clinical, state, and federal guidelines
- Provide leadership feedback to improve quality of care and cost-effective service delivery
- Comply with all policies and standards and perform other assigned duties
Requirements
What you’ll need- Master’s degree in Mental Health Counseling or Social Work
- 2–4 years of related experience
- Active and unrestricted behavioral health professional license required upon application submission, based on state contract requirements (e.g., LCSW, LMFT, LMHC, or LPC)
- License must be in the applicable state
- Strong clinical documentation, problem-solving, communication, attention to detail, organizational, and time management skills
- Proficient technology skills and direct experience with web-based applications and case management systems
- Experience with TruCare and Microsoft Office applications including Outlook, M365 Copilot, Excel, PowerPoint, Word, and OneNote
- Ability to work independently with minimal supervision
- Must comply with DFPS background check requirement for Superior Health Plan
- Bilingual English/Spanish skills are a plus but not required
- Preferred: 4+ years of case management experience, preferably in child welfare, adoption, foster care, CPS, pediatric acute care, inpatient treatment, schools, or youth MHA/BHAs
- Experience collaborating with medical and behavioral health providers and managing community resources for Foster Care Medicaid recipients
- Experience managing high-volume caseloads
- Field-based experience strongly preferred
- Experience in a managed care environment is a plus
Benefits
Comp & perks- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Paid holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Mileage reimbursement for member assessment visits
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity