Manager, IT Service – Software Asset Management

Centene Corporation

. Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $102,900 - $190,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Service Management (ITSM) strategies, enterprise Software Asset Management, and compliance with software licensing. Proven ability to lead teams, manage performance metrics, and collaborate across departments to ensure operational excellence.

Highest-signal resume keywords

ITIL Foundations V3Enterprise Software Asset ManagementFlexeraWindows ServerData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Service ManagementSoftware License GovernanceData Domain StorageUNIX/LinuxActive DirectoryNetBackupMicrosoft System CenterKPI MetricsBatch ProcessingSystem Health Checks

Soft Skills

LeadershipCollaborationCoachingConflict ManagementEffective Communication

Tools & Technologies

SolarWindsEvent Management ToolsProcurement SystemsReporting DashboardsOperational Delivery Tools

Certifications & Qualifications

Bachelor's DegreeITIL Foundations V3

Industry Keywords

Software Asset ManagementLicense OptimizationComplianceContinuous ImprovementCross-Functional Collaboration

Tech Stack

Tools & technologies

ITSMLinuxUnix

About the role

Key responsibilities & impact

Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function
Provides oversight of enterprise system management and event management tools and their maintenance
Leads ITSM strategies, including collaboration with disaster recovery and business continuity teams
Manages the performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards
Leads the enterprise Software Asset Management team
Oversees software license governance, optimization, compliance, lifecycle management, reporting, and operational delivery
Partners with Procurement, Finance, Legal, technology teams, software owners, and leadership using Flexera and related tools
Develops strategies and plans for implementing policies and procedures to ensure high quality and availability
Defines and maintains service operations KPI metrics
Oversees planning, hosting, and deployment of operational activities for IT service and support teams
Oversees batch processing, backup/recovery jobs, system health checks, system reboots, user account management, and system patching
Oversees enterprise event management tools, including maintenance, configuration, integration, and strategy
Manages hiring, training, performance reviews, leadership, technical guidance, and coaching for IT Service team members
Leads the team to ensure stable ITSM operations
Shares knowledge and develops staff capabilities
Manages the service operations budget, reporting, and forecasting
Develops and communicates organizational objectives and motivates team members
Performs other duties as assigned
Complies with all policies and standards

Requirements

What you’ll need

Bachelor's degree and 5+ years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
Candidates must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future
ITIL Foundations v3 required
Experience with Windows Server, Active Directory, UNIX/Linux, Data Domain Storage, NetBackup, SolarWinds, Microsoft System Center or equivalent, current networking systems, and ITIL framework and practices desired
Ability to lead/manage others
Collaboration and team building skills
Ability to coach and deliver constructive feedback
Ability to communicate and make recommendations to upper management
Effective conflict management skills
Ability to develop and deliver effective presentations
Demonstrated negotiation skills
Enterprise Software Asset Management and software licensing expertise preferred
Flexera or comparable SAM platform experience preferred
People leadership, coaching, and team development preferred
License optimization, compliance, renewals, and audit support preferred
Data analysis, reporting, dashboards, and data-quality management preferred
Process governance, controls, automation, and continuous improvement preferred
Cross-functional collaboration with Procurement, Finance, Legal, and IT preferred
Strong communication, stakeholder management, and executive presentation skills preferred

Benefits

Comp & perks

Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity