Member Support Manager

Centene Corporation

. Maximize member retention across the Enterprise .

Posted 10/26/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $87,700 - $157,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing strategies for Medicare beneficiary retention, leveraging data analysis to identify challenges and opportunities while collaborating across teams to enhance member experience and satisfaction.

Highest-signal resume keywords

Medicare Beneficiary Retention StrategiesData Analysis and Trend IdentificationCross-Functional CollaborationProgram Development and ManagementPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRetention Strategy DevelopmentProgram ManagementPerformance MonitoringTrend Identification

Soft Skills

CollaborationLeadershipCommunication

Industry Keywords

MedicareMedicaidMember RetentionMember ExperienceDisenrollment

About the role

Key responsibilities & impact

Maximize member retention across the Enterprise
Manage a team of retention performance managers
Identify, research, prioritize and determine appropriate action for business matters
Direct, monitor and contribute to special projects aimed at reducing Medicare member disenrollment in local markets, regions and nationally
Collaborate across business teams to execute retention campaigns and improve member experience
Develop and implement strategies to retain Medicare beneficiaries
Analyze data and trends to identify retention challenges and opportunities
Collaborate with cross-functional teams to improve member experience and satisfaction
Create and manage programs educating beneficiaries about health plan benefits and services
Monitor and evaluate retention initiatives and make necessary adjustments
Perform other duties as assigned
Comply with policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Candidate must reside in the state of New York
Must be willing to travel and work some weekends
Bachelor's degree required
5+ years of related experience, preferably in the Medicare industry
Experience with Medicare / Medicaid sales and people leadership highly preferred
Minimum 2+ years of supervisor experience preferred
Master's degree preferred
Ability to manage retention performance managers and implement Medicare beneficiary retention strategies
Data analysis and trend identification skills
Cross-functional collaboration skills
Program development and management skills
Ability to monitor and evaluate retention initiatives

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off
Holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation