Operations Supervisor

Centene Corporation

. Provide direct supervision to entry and/or processing staff .

Posted 11/6/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $56,200 - $101,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising staff, managing performance, and improving operational efficiencies within a healthcare or production environment. Proficient in developing policies, monitoring quality standards, and fostering collaboration to enhance customer satisfaction.

Highest-signal resume keywords

Direct SupervisionPerformance ManagementOperational EfficiencyHealthcare ExperiencePolicy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisQuality ControlWorkflow MonitoringProcess ImprovementStaff TrainingAdministrative ManagementEscalation HandlingReport CreationProcedure DevelopmentCustomer Inquiry Response

Soft Skills

CoachingRelationship BuildingCommunicationProblem SolvingTeam Collaboration

Industry Keywords

Healthcare DeliveryProduction EnvironmentMail Distribution CentersFulfillmentManufacturing

About the role

Key responsibilities & impact

Provide direct supervision to entry and/or processing staff
Handle hiring, training, evaluation, development and performance management
Monitor and direct workflow for timely and accurate processing
Develop policies and procedures to improve efficiencies and support new contracts or programs
Interface with internal staff, field personnel, other contractors and customers
Create and monitor reports for process control and production effectiveness
Make adjustments to maintain quality standards and achieve operational goals
Monitor production and quality effectiveness
Respond to customer inquiries and track issues for process improvement
Represent the department to promote relationships, improve processes and achieve goals
Collect and analyze operational data to identify efficiency improvements
Perform quality control and provide staff feedback and coaching
Handle administrative issues, disciplinary matters, timekeeping and scheduling
Handle escalations
Complete special projects and support staff or self-development
Analyze and construct procedures for new programs or contracts
Maintain relationships with other departments to collaborate and ensure customer satisfaction
Comply with all policies and standards
Perform other duties as assigned

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's Degree in a related field or equivalent work experience required
2+ years direct supervisory experience, including hiring and firing authority for a minimum of ten associates
2+ years in healthcare (government healthcare delivery preferred) or production environment
Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries
May require US citizenship and current security clearance

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Competitive pay
Additional forms of incentives may be included in total compensation