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Product Owner – Business Operations
Centene Corporation. Own and prioritize enhancements for contact center platforms .
Posted 11/3/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $87,700 - $157,800 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product ownership and management within contact center platforms, with a strong focus on translating business needs into actionable product requirements. Proficient in collaborating with technical teams and stakeholders to drive product strategy and enhance user experience.
Highest-signal resume keywords
Product OwnershipCRM Platforms (Omni/Pega or Salesforce)Amazon Connect (AWS)Agile MethodologiesBusiness Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementRequirements DefinitionUser Story WritingBacklog ManagementProcess Improvement
Soft Skills
Stakeholder CollaborationRisk EvaluationEffective Communication
Tools & Technologies
Contact Center PlatformsCRM SystemsTelephony Systems
Certifications & Qualifications
Product Owner CertificationScrum Master Certification
Industry Keywords
Contact CenterBusiness AdministrationInformation TechnologyIndustry Trends
Tech Stack
Tools & technologiesAWS
About the role
Key responsibilities & impact- Own and prioritize enhancements for contact center platforms
- Partner with business stakeholders and technology teams to translate business needs into clear product requirements
- Analyze user requirements and issues and define requirements for product vision implementation
- Own end-to-end product strategy from concept to production
- Gather feedback from operations teams and research industry trends to improve business systems processes
- Write and capture user stories and acceptance criteria
- Manage the backlog and daily project goals and schedules
- Ensure features are clearly described, estimated, and prioritized
- Collaborate with technical teams to build modular and reusable solutions as the voice of business users
- Simulate and test process systems improvements considering usability and industry standards
- Approve each feature and communicate with technical and business teams to ensure adherence to product vision
- Proactively evaluate risks
- Drive sprint and release plans and communicate changes to business teams
- Prepare solutions for teams and support testing
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Information Technology, or related field or equivalent experience
- 5+ years of product ownership, product management, project management or business analysis experience
- Deep knowledge of specified product domain and industry trends
- Knowledge of Information Technology
- Hands-on Product Owner experience in a contact center or CRM environment
- Direct, hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony
- Experience defining requirements, shaping configuration changes, and validating results on CRM and contact center platforms
- Experience with Amazon Connect (AWS)
- Ability to bridge business and technical conversations effectively
- Product Owner, Scrum Master, or Agile Coach experience preferred
Benefits
Comp & perks- Competitive pay
- Health insurance
- 401K
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity