Program Manager II – Recovery Operations

Centene Corporation

. Plan, organize, monitor, and oversee programs using cross-functional teams to deliver defined requirements and meet business needs and strategic objectives .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,100 - $126,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and quality improvement within healthcare operations, focusing on cross-functional collaboration, risk management, and performance reporting. Proficient in utilizing industry-standard tools and methodologies to enhance operational efficiency and meet strategic objectives.

Highest-signal resume keywords

Program ManagementQuality ImprovementHealthcare OperationsCross-Functional CollaborationRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational ReportingWorkflow OptimizationProcess ImprovementData AnalyticsPerformance ReportingRequirements GatheringResource ManagementIssue ResolutionStrategic Planning

Soft Skills

CommunicationLeadershipNegotiationFacilitationStakeholder Management

Tools & Technologies

JIRAServiceNowClaims Processing SystemsRecovery PlatformsWorkflow Management Tools

Certifications & Qualifications

Lean Six Sigma Green BeltAgileScrumSAFe

Industry Keywords

HealthcareRecovery OperationsPayment IntegrityClaims OperationsRevenue Cycle

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Plan, organize, monitor, and oversee programs using cross-functional teams to deliver defined requirements and meet business needs and strategic objectives
Serve as the primary coordinator for Recovery Operations and Recovery Platform initiatives
Organize work across operational, business, and technology teams
Facilitate meetings with internal stakeholders and external partners
Manage issue resolution and ensure timely delivery of strategic priorities
Monitor recovery inventory, operational performance, and platform-related initiatives
Identify risks and bottlenecks and coordinate remediation efforts with BTS and business teams
Provide executive-level reporting on program status, issues, and key performance metrics
Support business department initiatives that promote quality, safety, and cost-of-care opportunities
Gather requirements, create plans and schedules, manage resources, and facilitate project execution and deployment
Use corporate and industry-standard tools and techniques to oversee programs
Maintain business process documentation, including meeting minutes, action items, issue lists, and risk management plans
Create and monitor department deliverables to ensure adherence to quality standards
Communicate program status to management and key stakeholders
Identify resources, resolve issues, and mitigate risks
Identify requirements, procedures, and problems to improve existing processes
Coordinate cross-functional meetings to meet stakeholder expectations and business objectives
Manage projects through the full project life cycle
Provide leadership and communicate project status to stakeholders
Negotiate with stakeholders to secure resources, resolve issues, and mitigate risks
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Bachelor's Degree in related field or equivalent experience required
3+ years of quality improvement, program management or project management experience required
Health care experience preferred
Preferred experience supporting healthcare recovery operations, payment integrity, claims operations, revenue cycle, or related healthcare business functions
Preferred knowledge of recovery inventory management, operational reporting, workflow optimization, and process improvement methodologies
Preferred experience partnering with business stakeholders, technology teams (BTS/IT), and external vendors to deliver system enhancements and operational initiatives with JIRA, ServiceNow, etc.
Preferred familiarity with claims processing systems, recovery platforms, workflow management tools, data analytics, and performance reporting
Preferred experience leading cross-functional projects involving technology implementations, system integrations, or operational transformation initiatives
Preferred Lean Six Sigma Green Belt, Agile, Scrum, SAFe, or other process improvement/project management certification

Benefits

Comp & perks

Competitive pay
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity