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Centene Corporation

Program Manager IV – AWS Connect, Telephony

Centene Corporation

. Lead large-scale, cross-functional projects for implementation, migration, and process improvement .

Posted 9/24/2026full-timeRemote • United StatesSeniorLead💰 $87,700 - $157,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading large-scale, cross-functional projects with a focus on program planning, management, and execution. Proficient in AWS Connect migration and telephony technologies, with strong capabilities in risk management and stakeholder communication.

Highest-signal resume keywords
Program ManagementProject ManagementAWS Connect ImplementationTelephony Platforms ExperienceCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Program PlanningProject ExecutionRisk ManagementBudget ManagementProcess ImprovementData AnalysisTimeline CreationTraining DevelopmentStakeholder CommunicationPost-Implementation Analytics
Soft Skills
LeadershipProblem SolvingEffective CommunicationTeam CollaborationTraining and Mentoring
Tools & Technologies
MS Office ApplicationsProject Management ToolsAWS ConnectContact Center Technologies
Certifications & Qualifications
Project Management Professional (PMP)Program Management Professional (PgMP)
Industry Keywords
Healthcare ExperienceManaged Care ExperienceEnterprise EnvironmentHigh Visibility Projects

Tech Stack

Tools & technologies
AWSPMP

About the role

Key responsibilities & impact
  • Lead large-scale, cross-functional projects for implementation, migration, and process improvement
  • Oversee program planning, management, and execution, including scope, schedule, budget, and resources
  • Create comprehensive timelines and ensure project teams maintain deliverables and follow project management standards
  • Drive enterprise telephony and contact center transformation initiatives, including AWS Connect migration programs
  • Coordinate project managers and business analysts managing individual workgroups across Operations, Finance, Benefit Operations, and other functions
  • Create executive dashboards, project status updates, and ongoing post-implementation analytics reports
  • Create and deliver best practices and training information to indirect reports, peers, and employees
  • Partner with training teams to create and review training materials
  • Prepare and deliver documents for Program Steering Committees and the Executive team
  • Assess program risks and escalate issues to leadership as needed
  • Manage risks, budgets/forecasts, dependencies, and strategic analyses of business or operational opportunities
  • Serve as the first escalation point for project issues and risks
  • Resolve issues with project teams and create risk mitigation plans
  • Communicate business and technology issues and solutions effectively

Requirements

What you’ll need
  • Bachelor’s degree in related field or equivalent experience required
  • 8+ years of Program or Project Management experience required
  • Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects, or supervisory experience including hiring, training, assigning work, and managing staff required
  • Proficiency in MS Office applications and project management tools required
  • Experience with telephony platforms and contact center technologies expected
  • Proven track record leading complex IT projects and programs in a high visibility, enterprise environment
  • AWS Connect (Amazon Connect) implementation, migration, or support experience strongly preferred
  • Healthcare experience and/or managed care experience preferred
  • Master’s degree preferred
  • Project Management Professional (PMP) or Program Management Professional (PgMP) preferred

Benefits

Comp & perks
  • Health insurance
  • 401K plan
  • Stock purchase plans
  • Tuition reimbursement
  • Paid time off plus holidays
  • Flexible approach to work with remote, hybrid, field or office work schedules
  • Competitive pay
  • Additional forms of incentives may be included in total compensation
  • Equal opportunity and diversity commitment