Retention Field Representative

Centene Corporation

. Retain current membership in an assigned territory and meet daily production metrics .

Posted 11/9/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $23 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member retention, outreach, and education regarding Wellcare products while ensuring compliance with regulatory standards. Proficient in utilizing Sales Force and Facets for documentation and member account management.

Highest-signal resume keywords

Member RetentionCustomer Service ExperienceMedicare Sales ExperienceNeeds-Based AnalysisSales Force Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Care ExperienceCustomer ServiceSales TechniquesNeeds-Based AnalysisRegulatory ComplianceDocumentation SkillsData EntryQuality Assurance StandardsCommunity EngagementProduct Knowledge

Soft Skills

Communication SkillsRelationship BuildingProblem SolvingAdaptabilityTeam Collaboration

Tools & Technologies

Sales ForceFacetsDatabase Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Wellcare ProductsMedicareCommunity OutreachMember EducationCompliance Standards

About the role

Key responsibilities & impact

Retain current membership in an assigned territory and meet daily production metrics
Conduct telephonic and field outreach, including community events, provider and community office sites, and home visits
Explain, communicate, and assist with Wellcare products
Ensure compliance with regulatory, audit, and corporate policies
Research, analyze, and document member inquiries regarding program eligibility
Answer application and service questions to maintain and attract membership
Conduct outreach and follow-up calls to educate members and liaise with Wellcare departments
Develop and maintain relationships with existing members throughout the year
Identify unfulfilled needs and provide education and assistance on Wellcare value and benefits
Modify delivery skills to overcome objections and retain members
Identify solutions to member issues and concerns
Document interactions and marketing leads in Sales Force and Facets
Track and input communication outcomes and update member accounts
Create and maintain member information in databases
Use computer systems such as Sales Force for administrative functions
Assist with and train others and perform higher-rated duties for developmental purposes
Perform other duties as assigned and comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future
Must reside in the Houston, TX area
Must be willing to travel and work some weekends
High School Diploma or GED required
Minimum 1 year health care related experience preferred
Minimum 1 year customer service or sales experience preferred
Driver’s License may be required by some plans
Specific language skills may be required by some plans
Must complete rigorous internal training and pass required tests with a minimum 85% score in no more than 2 attempts
Ability to meet and exceed quality assurance standards
Ability to conduct needs-based analysis and answer product, benefit, and provider network questions
Experience with Medicare sales and community engagement highly preferred

Benefits

Comp & perks

Competitive pay
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity