Senior Consumer Experience Analyst

Centene Corporation

. Utilize analytical techniques, system applications, consumer research data, call center reports, ad hoc reports, system-generated reports, and other data sources to address business objectives .

Posted 9/21/2026full-timeMissouri • United StatesSenior💰 $70,100 - $126,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data extraction, reporting, and analysis, with a strong focus on consumer-centric initiatives and journey mapping. Proficient in stakeholder engagement and user acceptance testing to drive actionable insights and improvements.

Highest-signal resume keywords

Data ExtractionConsumer Research AnalysisJourney MappingUser Acceptance TestingCross-Functional Initiative Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisReportingWorkflow DesignA/B TestingPerformance Metrics Aggregation

Soft Skills

Strong CommunicationStakeholder Engagement

Tools & Technologies

Microsoft Access

Industry Keywords

Consumer-Oriented IndustryHealthcare Experience

About the role

Key responsibilities & impact

Utilize analytical techniques, system applications, consumer research data, call center reports, ad hoc reports, system-generated reports, and other data sources to address business objectives
Support organizational initiatives using benchmark data and insights
Offer support for internal and external processes
Suggest improvements based on data analysis
Design workflows and define business requirements
Support testing and stakeholder validation
Serve as a cross-functional subject-matter expert
Manage analytics applications and resources related to consumer activity
Evaluate consumer-centric campaigns and outreach by tracking effectiveness and providing actionable recommendations
Develop and maintain Member Experience processes and journey maps
Aggregate key performance metrics by consumer-facing channels and analyze outcomes
Communicate analysis results, trends, conclusions, and recommendations to stakeholders
Partner with Consumer Experience Managers
Deliver analytics of consumer activity across business lines
Devise, run, and analyze A/B tests
Provide UAT support for Member Experience initiatives
Select appropriate methods and tools to complete assignments

Requirements

What you’ll need

Bachelor’s degree in Economics, Statistics, Marketing, or related field experience
Four to six years of data extraction, reporting and analysis in a professional environment
Minimum of three years data collection and analysis experience in a consumer oriented industry
Previous experience with Microsoft Access preferred
Healthcare experience preferred
Experience leading cross-functional initiatives from discovery through implementation
Skilled in journey mapping, stakeholder engagement, and user acceptance testing
Strong communicator who translates business requirements into functional outcomes
Strong preference for candidates located in the Eastern or Central time zones

Benefits

Comp & perks

Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Competitive pay