Senior Director, Training Delivery

Centene Corporation

. Develop and execute an enterprise-wide training strategy unifying internal teams and multiple BPO providers under a common operating model .

Posted 10/14/2026full-timeRemote • United StatesSenior💰 $134,600 - $249,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing training strategies, establishing governance frameworks, and leading training organizations in outsourced healthcare environments. Proficient in capacity planning, performance reporting, and translating data into actionable insights for stakeholders.

Highest-signal resume keywords

Training Strategy DevelopmentTraining GovernanceCapacity PlanningPerformance ReportingVendor Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training OperationsWorkforce ReadinessTrainer CertificationQuality AssuranceAdult Learning Principles

Soft Skills

Stakeholder InfluenceCollaborationLeadership

Tools & Technologies

Enterprise Learning TechnologiesWorkforce Management Systems

Certifications & Qualifications

Relevant Professional Certification

Industry Keywords

Healthcare OperationsContact Center OperationsBPO ProvidersPerformance ManagementTraining Service-Level Expectations

About the role

Key responsibilities & impact

Develop and execute an enterprise-wide training strategy unifying internal teams and multiple BPO providers under a common operating model
Establish scalable training governance strategies, decision rights, communication routines, reporting, and escalation processes
Define readiness criteria and controls for new hire, upskill, cross-skill, launch, and change initiatives
Partner with operations and workforce management to ensure trained resources are available when needed
Create standardized frameworks for trainer selection, development, calibration, certification, recertification, and ongoing performance management
Establish learning and development scorecards, training service-level expectations, key performance indicators, and review mechanisms
Implement common observation, evaluation, audit, and calibration processes to maintain consistent training and learner support standards
Build collaborative relationships across lines of business and service partner ecosystems while addressing performance gaps and holding partners accountable
Lead cross-partner initiatives to improve efficiency, standardize practices, and strengthen the end-to-end learner experience
Provide data-driven updates to senior leaders on capacity, readiness, quality, risk, partner performance, and recommended actions
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's Degree in Business, Education, Organizational Development, Healthcare Administration, Operations, or a related field or equivalent relevant experience required
8+ years of progressive experience in learning, training operations, workforce readiness, contact center operations, or a related discipline, including leadership responsibilities required
Demonstrated experience leading training organizations in outsourced or vendor-supported healthcare environments and governing standardized operating models across geographically dispersed teams required
Deep expertise in training capacity planning, forecasting, workforce readiness, performance reporting, trainer certification, quality assurance, and leadership development required
Strong knowledge of adult learning and vendor governance
Ability to translate complex data into executive insights and influence stakeholders across organizations without direct authority
Experience in regulated healthcare operations, enterprise learning and workforce technologies, and relevant professional certification preferred

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity