Senior Manager, Business Operations and Performance

Centene Corporation

. Identify, oversee and manage business operations and strategies to ensure performance aligns with health plan, state, and organizational standards .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $107,700 - $199,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in organizational strategy and performance management, with a strong focus on compliance, quality improvement, and operational excellence. Proven ability to lead teams, manage complex programs, and deliver actionable insights through data analysis and reporting.

Highest-signal resume keywords

Organizational StrategyPerformance ManagementLeadership ExperienceProcess ImprovementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementData AnalysisStrategic PlanningQuality ImprovementOperational ExcellenceProject ManagementWorkflow PrioritizationPolicy DevelopmentTraining Program OversightContractual Obligations

Soft Skills

CollaborationCommunicationTeam DevelopmentCustomer Service OrientationProblem Solving

Industry Keywords

Health Plan StandardsState RequirementsMedicaidClinical Care ManagementOperational Risk Management

About the role

Key responsibilities & impact

Identify, oversee and manage business operations and strategies to ensure performance aligns with health plan, state, and organizational standards
Develop and execute a multi-year performance roadmap
Lead strategic planning efforts
Design and implement key initiatives
Oversee performance management with a focus on quality, operational excellence, and continuous improvement
Define performance standards and monitor production progress
Prioritize workflows to ensure compliance with state, federal, and organizational metrics and quality standards
Analyze data from diverse sources to refine departmental effectiveness metrics
Deliver actionable insights through comprehensive reporting and communication
Initiate and manage special projects to streamline processes, enhance efficiency, boost productivity, and improve accuracy
Collaborate across teams to design, develop, and implement policies, procedures, and practices
Build and sustain partnerships with health plans, BTS teams, and cross-functional business units
Provide oversight for training programs and business processes
Identify internal and external customers and define service-level expectations
Drive process improvements to enhance quality, reduce costs, and increase partner satisfaction
Hire, train, and develop high-performing teams
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's Degree in business or related field or equivalent experience required
5+ years in organizational strategy, performance management or related experience required
3+ years management experience required
Demonstrated leadership experience preferred
Experience managing people and leading complex, large-scale programs or multi-market implementations preferred
Medicaid contact center experience or clinical care management experience preferred
Strong knowledge of performance management, contractual obligations, state requirements, withholds, liquidated damages, and operational risk management preferred

Benefits

Comp & perks

Competitive pay
Health insurance
401K and stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Diversity-focused equal opportunity workplace