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Senior Process Improvement Manager
Centene Corporation. Lead process improvement, future-state design, and operating-model transformation for Duals Care Management and D-SNP priorities across market and enterprise clinical operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement methodologies such as Lean and Six Sigma, with a strong focus on designing future-state operating models and scalable workflows in complex healthcare environments. Capable of translating strategic requirements into practical Care Management processes while effectively collaborating with cross-functional teams.
Highest-signal resume keywords
LEAN/SIX SIGMA BLACK BELT OR MASTER BLACK BELTPROCESS IMPROVEMENT EXPERIENCEFUTURE-STATE DESIGNPROCESS MAPPING AND DESIGNANALYTICAL THINKING
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LEANSIX SIGMAROOT CAUSE ANALYSISVALUE STREAM MAPPINGCURRENT-STATE ASSESSMENTWORKFLOW REDESIGNSTRUCTURED PROBLEM SOLVINGADOPTION PLANNINGMEASURABLE BENEFIT VALIDATIONPROCESS OBSERVATIONS
Soft Skills
EXECUTIVE-READY COMMUNICATIONSTRONG BUSINESS ACUMENORGANIZATIONINFLUENCE WITHOUT DIRECT AUTHORITY
Tools & Technologies
PROJECT MANAGEMENT SOFTWARESTATISTICAL APPLICATIONS
Certifications & Qualifications
LEAN/SIX SIGMA BLACK BELTLEAN/SIX SIGMA MASTER BLACK BELT
Industry Keywords
DUALS CARE MANAGEMENTD-SNPHEALTHCARE INDUSTRYCLINICAL OPERATIONSCOMPLIANCEQUALITYMEMBER EXPERIENCE
About the role
Key responsibilities & impact- Lead process improvement, future-state design, and operating-model transformation for Duals Care Management and D-SNP priorities across market and enterprise clinical operations
- Apply Lean, Six Sigma, root cause analysis, Kaizen, value stream mapping, structured problem solving, and current-state/future-state design
- Assess differences across markets, health plans, products, platforms, and Care Management delivery models
- Conduct process observations, analyze operational data, synthesize findings, and facilitate working sessions
- Design scalable future-state workflows, capabilities, roles, handoffs, decision rights, controls, governance, and performance measures
- Translate future-state operating models into business, workflow, data, and platform capability requirements
- Convert strategic, regulatory, contractual, product, and market requirements into practical Care Management processes
- Partner with clinical operations, product, behavioral health, pharmacy, quality, technology, data and analytics, compliance, community resources, member-support, and enterprise teams
- Scale successful market- or platform-specific practices into repeatable enterprise capabilities
- Define operational, quality, member-experience, adoption, financial, and sustainability measures
- Establish monitoring and control mechanisms and validate sustained improvement after implementations
- Serve as a hands-on transformation partner to frontline teams, market leaders, business owners, clinical leaders, and executives
Requirements
What you’ll need- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Bachelor's degree in related field or equivalent experience
- 6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry
- Previous working knowledge of process mapping and design, statistical applications and project management software
- Strong process improvement and operating-model design experience in complex, matrixed healthcare environments preferred
- Prior Duals or D-SNP experience strongly preferred but not required
- Experience evaluating variation across markets, platforms, products, health plans, or business units
- Experience designing future-state capabilities across clinical operations, product, technology, data, quality, and market teams
- Capability in current-state assessment, process mapping, root cause analysis, Kaizen, improvement-event design, value stream mapping, future-state design, workflow redesign, stakeholder facilitation, adoption planning, measurable benefit validation, and structured problem solving
- Ability to influence without direct authority in complex, matrixed organizations
- Strong business acumen, analytical thinking, organization, and executive-ready communication skills
- LEAN/Six Sigma Black Belt or Master Black Belt certification preferred
- MBA or MHA preferred
Benefits
Comp & perks- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employer committed to diversity