Supervisor, Contact Center Operations

Centene Corporation

. Oversee and provide guidance on contact center operational processes .

Posted 11/7/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $56,200 - $101,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing contact center operations, establishing best practices, and ensuring compliance with policies and regulations. Proven ability to train, coach, and evaluate team performance while supporting onboarding and hiring processes.

Highest-signal resume keywords

Contact Center Operational ProcessesTraining And CoachingPerformance FeedbackRegulatory Compliance ManagementTeam Performance Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ProcessesPerformance StandardsQuality StandardsEfficiency StandardsPolicy ManagementProcedure ManagementRegulatory ComplianceOnboardingHiringTraining Activities

Soft Skills

LeadershipCollaborationProblem-SolvingCommunicationCoaching

Industry Keywords

Contact Center MetricsBest PracticesTeam PerformanceCareer GrowthEmployee Promotions

About the role

Key responsibilities & impact

Oversee and provide guidance on contact center operational processes
Establish operational targets, best practices and training programs
Oversee daily operations by planning, directing and evaluating team performance
Monitor interactions, workflow and contact center metrics
Serve as primary point of contact and resolve complex issues
Manage policies, procedures and regulations to achieve compliance
Provide training and coaching to direct reports
Evaluate team performance and provide feedback on improvement and career growth
Collaborate with training teams on training materials and programs
Support senior management with onboarding, hiring and training employees, promotions and transfers
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's degree
4+ years of related experience
Equivalent experience acquired through applicable knowledge, duties, scope and skill may substitute for the stated education/experience requirement
Knowledge of contact center operational processes, performance, quality and efficiency standards
Experience managing policies, procedures and regulatory compliance
Experience providing training, coaching and performance feedback
Experience supporting onboarding, hiring and training activities

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off
Paid holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation