Supervisor, Quality Improvement

Centene Corporation

. Supervise and monitor the performance of Quality Improvement Associates supporting Retention activities .

Posted 11/6/2026full-timeRemote • Florida • United StatesJunior💰 $70,100 - $126,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Managed Care and Health Insurance concepts, with a strong focus on quality assurance and performance metrics. Proficient in data analysis and project management, with the ability to lead diverse teams and facilitate effective training.

Highest-signal resume keywords

Managed Care ExperienceQuality Assurance StandardsData Analysis and ReportingSupervisory ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ImprovementPerformance MetricsProject ImplementationData Collection and AnalysisSkill AssessmentTraining FacilitationManaged Care KnowledgeHealth Insurance RegulationQuality Programs KnowledgeBusiness Specifications Writing

Soft Skills

Analytical SkillsProblem-Solving SkillsProfessional CommunicationCultural SensitivityTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft AccessLotus NotesInternet Tools

Certifications & Qualifications

Associates Degree or Equivalent

Industry Keywords

Quality AssuranceRetention ActivitiesAudit Performance MetricsCall-Handling ProcessMultiple Lines of BusinessQARRHEDIS

About the role

Key responsibilities & impact

Supervise and monitor the performance of Quality Improvement Associates supporting Retention activities
Ensure members receive accurate information and standard operating procedures and quality assurance standards are met
Manage production and conduct effective skill assessments of new and existing staff
Facilitate training to address identified performance gaps
Research and use best practices for effective project implementation and outcomes
Investigate infrastructure tools to optimize productivity and performance
Supervise a team to meet monthly audit performance metrics
Identify and overcome obstacles in the call-handling process
Collect, analyze, and summarize data to prepare reports and recommendations
Identify training needs and assist Retention Management in maintaining consistent service levels

Requirements

What you’ll need

Must reside in Florida
AA/AS - Associates Degree or equivalent required
One to two years managed care experience required
One to two years related experience required
One to three years supervisory experience preferred
Knowledge of multiple lines of business
Strong knowledge of Managed Care and Health Insurance concepts and regulation
Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet
Knowledge of various quality programs, including measures associated with QARR and HEDIS
Ability to lead or coordinate projects within own department
Ability to manage diverse staff and execute corporate functions effectively
Ability to communicate professionally and with cultural sensitivity
Strong analytical and problem-solving skills
Skilled to communicate with all levels of Management, internal and external customers
Ability to work well as a member of a team or alone
Skilled in communicating with technical and business constituencies in writing effective business specifications and requirements

Benefits

Comp & perks

Competitive pay
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation