Supervisor, Workforce Management

Centene Corporation

. Supervise the development and automation of capacity and scenario planning models .

Posted 11/5/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $75,300 - $135,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management, including capacity planning, performance analysis, and employee training. Proficient in driving operational efficiencies and managing staffing based on analytical insights.

Highest-signal resume keywords

Workforce ManagementCapacity PlanningPerformance AnalysisEmployee TrainingStaffing Allocation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Capacity Planning ModelsWorkforce MonitoringPerformance Metrics AnalysisOperational Objectives SettingScenario PlanningStaffing AdjustmentsDatabase ManagementPolicy DevelopmentTraining DevelopmentOnboarding Processes

Soft Skills

CoachingFeedback ProvisionTeam LeadershipCommunicationPerformance Monitoring

Tools & Technologies

Status Reporting ToolsWorkforce Management Database

Industry Keywords

Contact Center EfficiencyBack Office UtilizationWorkforce Department PoliciesEmployee Performance Evaluation

About the role

Key responsibilities & impact

Supervise the development and automation of capacity and scenario planning models
Set day-to-day operational objectives for the workforce management team
Oversee all activities within the workforce management function for the back office utilization department
Drive innovation, planning, and implementation of contact center efficiencies
Allocate staffing based on analysis of schedules and work volume
Create and maintain workforce monitoring schedules and make staffing adjustments to cover business operations
Monitor work performance and analyze results
Update status reporting tools and track contact center performance measures
Work with senior leadership to maintain the workforce management database and key metrics
Evaluate employees’ job performance and provide feedback on performance, goals, and career planning
Provide training, coach, and monitor direct reports
Develop and provide training on new and revised policies, procedures, and business requirements
Assist with onboarding, hiring, and training employees within the workforce management department
Perform other duties as assigned
Comply with all policies and standards

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Bachelor's degree and 4+ years of related experience
Equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position may be accepted
Knowledge of policies and procedures within the workforce department
Ability to analyze schedules, work volume, staffing, performance, and contact center metrics
Ability to provide training, coaching, and performance monitoring
Ability to assist with onboarding, hiring, and training new employees, recent promotes, and transfers

Benefits

Comp & perks

Health insurance
401K plan
Stock purchase plan
Tuition reimbursement
Paid time off
Holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation