Support Specialist II

Centene Corporation

. Provide technical support for clinical information systems to improve patient care delivery .

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $23 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for clinical information systems, with a strong focus on troubleshooting, system navigation, and performance improvement. Proficient in SQL Server Management Studio and familiar with cloud-based reporting concepts, ensuring effective communication and collaboration with stakeholders.

Highest-signal resume keywords

SQL Server Management StudioClinical Information Systems SupportAnalytical TroubleshootingApplication Management SoftwareHealthcare Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Server Management StudioBasic-to-Intermediate SQL QueriesApplication ConfigurationData AggregationProblem ManagementPerformance Statistics CollectionTechnical DocumentationSystem Enhancement IdentificationContinuous ImprovementIncident Investigation

Soft Skills

Advanced Written CommunicationVerbal CommunicationAttention to DetailOrganizational SkillsCollaboration

Tools & Technologies

Snowflake/SnowsightWorkfrontMicrosoft ExcelS3/File-Transfer ConceptsIT Service Management Frameworks

Certifications & Qualifications

High School Diploma or GEDVocational or Technical Education (Preferred)

Industry Keywords

Clinical SystemsPatient Care DeliveryPharmacy OperationsHealthcare ReportingData Quality

Tech Stack

Tools & technologies

CloudITSMSQL

About the role

Key responsibilities & impact

Provide technical support for clinical information systems to improve patient care delivery
Assist users with system navigation, troubleshooting, and patient monitoring issues
Collaborate with leaders across functions and disciplines to plan, implement, and evaluate clinical systems and services
Investigate incidents related to clinical information systems and identify root causes
Use application management software and tools to investigate issues, collect performance statistics, and create reports
Work with business stakeholders to identify system enhancements and improve application performance
Contribute to preventative maintenance and continuous improvement schedules
Provide systems management and guidance to end users
Understand business requirements and identify solutions through configuration or application development
Coordinate solution implementation through configuration or handoff to Technical Services
Follow IT Service Management governance frameworks and methodologies
Support risk identification and management
Suggest improvement opportunities
Document key technical support processes
Perform other assigned duties and comply with policies and standards

Requirements

What you’ll need

High School diploma or GED
1–2 years of related experience
May require vocational or technical education in addition to prior work experience
Working knowledge of SQL Server Management Studio, including the ability to run and interpret basic-to-intermediate queries
Familiarity with Snowflake/Snowsight and cloud-based reporting concepts
Familiarity with Workfront, secure email, S3/file-transfer concepts, and Microsoft Excel is helpful
Strong analytical troubleshooting and attention to detail
Ability to compare files and identify data-quality or formatting issues
Advanced professional written and verbal communication
Ability to summarize complex findings in plain language and interact with external partners
Ability to organize competing requests, document work clearly, follow through on open items, and escalate appropriately
Experience serving as a 2nd line application support and problem management touchpoint
Preferred experience in specialty pharmacy, pharmacy operations, healthcare reporting, pharma account support, data aggregation, or client reporting

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Equal opportunity employer committed to diversity