Team Lead, Care Management Support Coordinator

Centene Corporation

. Perform administrative care management activities, including member outreach, answering inbound calls, and scheduling services .

Posted 10/2/2026full-timeRemote • Pennsylvania • United StatesSenior💰 $20 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administrative care management, member outreach, and data reporting while ensuring compliance with state and regulatory requirements. Proficient in coordinating services for members with Medicaid Long-Term Services and Supports (LTSS) and effectively communicating findings to stakeholders.

Highest-signal resume keywords

Healthcare Authorization ProcessingMedicaid Long-Term Services And Supports (LTSS)Data Reporting And PresentationExcel Data Extraction And Pivot TablesMember Outreach And Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative Care ManagementHealthcare Authorization ProcessingData ReportingMember OnboardingDocument MaintenanceExcel SkillsData ExtractionPivot TablesConditional FormattingCare Plan Procedures

Soft Skills

Problem-SolvingCommunicationOrganizational SkillsTime ManagementAdaptability

Tools & Technologies

Gen AI Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Care ManagementMember OutreachHealth Plan ResourcesNon-Clinical RecordsRegulatory Compliance

About the role

Key responsibilities & impact

Perform administrative care management activities, including member outreach, answering inbound calls, and scheduling services
Provide phone outreach to members regarding care plan next steps, community or health plan resources, scheduling questions, concerns, and ongoing education
Connect members with health plan and community resources
Serve as front-line support for member and provider inquiries, requests, and concerns
Explain care plan procedures and protocols
Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
Escalate requests and inquiries to management
Document and maintain non-clinical member records in accordance with state and regulatory requirements
Assist People Leaders with weekly data reporting, up to 50% of the role
Present findings and data to People Leaders and peers
Support training of new hires
Comply with all policies and standards
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or GED (minimum)
2–4 years of related experience
4+ years of experience processing healthcare or insurance authorizations and coordinating services for members with access to Medicaid Long-Term Services and Supports (LTSS)
Strong problem-solving, communication, organizational, and time management skills
Ability to adapt to changing business needs with openness, flexibility, and professionalism
Must be comfortable presenting findings clearly and concisely to various stakeholders
Moderately strong Excel skills, including data extraction, creating pivot tables, and conditional formatting, or curiosity to learn more with Gen AI tools
Ability to work Monday–Friday, 8:00 AM–5:00 PM (EST)

Benefits

Comp & perks

Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Potential additional forms of incentives