Workforce Real-Time Management Analyst II

Centene Corporation

. Perform real-time analytics to monitor contact center call traffic, reflect current workforce operational targets, and predict resource demands .

Posted 11/6/2026full-timeRemote • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in real-time analytics and workforce management to optimize contact center operations, ensuring efficient resource allocation and adherence to performance metrics. Strong communication skills are essential for preparing and delivering insights to senior management.

Highest-signal resume keywords

Real-Time AnalyticsWorkforce Management PlatformsPerformance Metrics AnalysisResource AllocationSchedule Adherence Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center Metrics AnalysisQueue Metrics MonitoringService-Level MetricsEfficiency IndicatorsProductivity IndicatorsAd-Hoc ReportingTrend AnalysisAction Plan DevelopmentOperational Target ReflectionForecasting Support

Soft Skills

Team MotivationLeadershipCommunicationProblem-SolvingFlexibility

Tools & Technologies

Real-Time Monitoring ToolsWorkforce Management Techniques

Industry Keywords

Contact Center OperationsWorkforce SchedulingCall Volume HandlingOccupancy MetricsBusiness Decision Support

About the role

Key responsibilities & impact

Perform real-time analytics to monitor contact center call traffic, reflect current workforce operational targets, and predict resource demands
Analyze complex contact center metrics to determine contact center efficiency
Monitor queue metrics and contact center staff performance within internal systems
Allocate resources in real time, prioritize channels as necessary, and escalate staffing-change requests
Partner with Workforce Scheduling and Forecasting groups to support call-volume handling, analysis, and future forecasts
Monitor and drive real-time schedule adherence and provide feedback to leaders
Prepare and communicate trends, synopses, insights, and action plans to senior workforce management multiple times per day
Serve as the primary point of contact for complex daily scheduling questions, issues, or changes
Use service-level metrics, efficiency, occupancy, and productivity indicators to drive business decisions
Run scheduled and ad-hoc reports on performance metrics
Optimize real-time monitoring tools and workforce management techniques
Adhere to company policies, procedures, guidelines, and common practices
Perform other duties as assigned

Requirements

What you’ll need

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Flexibility between the core business hours of 7:00AM–11:00PM EST
Bachelor's degree and 2–4 years of related experience, or equivalent experience acquired through applicable knowledge, duties, scope and skill
Experience with Workforce Management platforms preferred
Experience with managing, inspiring, motivating, and engaging workforce-related teams preferred

Benefits

Comp & perks

Competitive pay
Health insurance
401K plan
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
Flexible approach to work with remote, hybrid, field or office work schedules
Additional forms of incentives may be included in total compensation
Benefits may be subject to program eligibility