Access Center Specialist II

Center for Health Care Strategies

. Answer calls for assigned clinic specialties using standardized greetings, content, and call closure .

Posted 10/22/2026full-timeJacksonville • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, appointment scheduling, and customer service within a medical office environment. Proficient in managing electronic medical records and resolving patient inquiries while ensuring compliance with insurance guidelines.

Highest-signal resume keywords

Customer Service ExperienceEMR System ProficiencyAppointment SchedulingCRCR CertificationPatient Demographics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationQuality ReviewAppointment SchedulingPayment Collection

Soft Skills

CommunicationProblem-SolvingCollaborationPrioritizationCustomer Assistance

Tools & Technologies

MyChartEMR System

Certifications & Qualifications

CRCR Certified Revenue Cycle Representative

Industry Keywords

Medical OfficeCall CenterPatient AccessHealthcare ComplianceFinancial Advocacy

About the role

Key responsibilities & impact

Answer calls for assigned clinic specialties using standardized greetings, content, and call closure
Capture and verify patient demographics, guarantor, legal guardian, and insurance information in the EMR system
Use quality review work queues to identify and correct registration and insurance discrepancies
Schedule specialty appointments in the EMR system according to scheduling and insurance guidelines
Provide appointment information, directions, and required paperwork via mail or email
Review electronic communications and process documentation and notify leadership of questions
Answer customer questions and assist with requests; prioritize, document, and escalate patient health concerns
Collect copays, outstanding balances, and applicable prepayments; partner with Financial Advocates when appropriate
Identify and resolve complaints or route unresolved complaints to the appropriate Nemours associate
Demonstrate mastery of all scheduling groups to provide cross-coverage
Assist with MyChart messages, canceled clinics, follow-up reports, and wait-list reports as assigned
Collaborate with Nemours departments to meet patient access needs and provide professional customer service to patients, families, providers, and internal customers

Requirements

What you’ll need

High School Diploma
1 year or more of customer service, medical office or call center experience required
CRCR Certified Revenue Cycle Representative - HFMA Certification - Preferred