Access Center Specialist II

Center for Health Care Strategies

. Answer incoming calls and make outbound calls to schedule and follow up on patient appointments.

Posted 11/9/2026full-timeOrlando • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and effective communication within a medical office environment. Proficient in managing appointment logistics while adhering to organizational policies and maintaining high standards of customer service.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationCustomer ServiceEMR System ProficiencyNAHAM Certification - CHAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationBilling Information ProcessingMedical Record RequestsDaily Cash Reconciliation

Soft Skills

Effective CommunicationProblem-SolvingTeam CollaborationCustomer Interaction

Tools & Technologies

EMR SystemManaged Care Manual

Certifications & Qualifications

High School DiplomaNAHAM Certification - CHAA

Industry Keywords

Healthcare Access ManagementPatient AccountsCall Center ExperienceMedical Office ExperienceConfidentiality

About the role

Key responsibilities & impact

Answer incoming calls and make outbound calls to schedule and follow up on patient appointments.
Provide customer service and effective communication to internal and external customers.
Process and document insurance verification, registration, and billing information in the EMR system.
Schedule appointments according to division guidelines and communicate updates and barriers.
Prioritize urgent diagnoses and appointments and use escalation processes when necessary.
Verify insurance eligibility and authorizations using available tools and the Managed Care Manual.
Inform callers of financial responsibility, collect payments when appropriate, and complete daily cash reconciliation.
Explain authorization requirements and refer patients to Financial Advocates when assistance is needed.
Educate callers about appointment preparation and visit requirements.
Accurately notate patient accounts and request medical records when necessary.
Review work queues daily, correct or escalate issues, and complete staff messages.
Support Cancelled Clinic requests and ensure scheduled appointments are accurate.
Provide clinic directions and stay current on scheduling changes and insurance requirements.
Communicate with patients, physicians, coworkers, clinic personnel, and other departments regarding appointment issues.
Achieve team metric standards, maintain confidentiality, support Nemours’ mission and values, and raise compliance or operational improvement issues.
Adhere to organizational policies, procedures, and changes; perform other duties as assigned.

Requirements

What you’ll need

High School Diploma required.
More than one (1) year of customer service, medical office, or call center experience preferred.
NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred.
Must work in the Orlando, Florida area for this hybrid position.

Benefits

Comp & perks

Competitive base compensation in the top quartile of the market
Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
Comprehensive benefits: health, life, dental, vision
403B with employer match
Licensure, CME and dues allowance
Not-for-profit status; eligibility for Public Service Loan Forgiveness
For those living and working in Florida, no state income tax
Those based in Delaware benefit from the state's moderate tax structure