Access Center Specialist II

Center for Health Care Strategies

. Communicate with patients and providers by telephone to schedule specialty appointments accurately, promptly, and courteously .

Posted 9/22/2026full-timeOrlando • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and financial discussions while maintaining compliance with organizational policies. Strong ability to communicate effectively with patients and healthcare providers to ensure timely access to care.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationCustomer ServiceFinancial DiscussionsEMR System Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Demographic Data EntryAppointment SchedulingInsurance Eligibility VerificationClaim FilingCash Reconciliation

Soft Skills

Effective CommunicationCollaborationProblem-SolvingAttention to DetailConfidentiality

Tools & Technologies

EMR SystemManaged Care Manual

Certifications & Qualifications

High School DiplomaNAHAM Certificate - CHAA

Industry Keywords

Healthcare Access ManagementPatient Account ManagementMedical OfficeCall Center ExperienceFinancial Advocacy

About the role

Key responsibilities & impact

Communicate with patients and providers by telephone to schedule specialty appointments accurately, promptly, and courteously
Obtain and enter accurate demographic and insurance information for all encounters
Discuss financial obligations with patient families and collect when appropriate
Monitor registration and insurance-related patient work queues to ensure timely claim filing
Collaborate with medical secretaries and department managers to meet patients’ access needs
Answer incoming calls and make outbound follow-up calls
Process and document insurance verification, registration, and billing information in the EMR system
Schedule appointments according to division guidelines and communicate updates and barriers
Prioritize urgent diagnoses and appointments and escalate when necessary
Verify insurance eligibility and authorizations and use the Managed Care Manual
Inform callers of financial responsibility, offer advance collection, and ensure daily cash reconciliation
Refer patients to Financial Advocates when financial assistance is needed
Educate callers about appointment preparation and requirements
Maintain accurate patient account notes and request medical records when necessary
Review work queues daily, correct issues, and escalate to leadership when necessary
Respond to and complete staff messages
Provide support for Cancelled Clinic requests
Review scheduled appointments for accuracy and provide clinic directions
Communicate with patients, physicians, and departments about appointment delays or issues
Achieve team metric standards and expectations
Maintain strict confidentiality and comply with organizational policies and procedures
Support Nemours’ mission, vision, and values and raise compliance or ethics issues
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma required
More than one (1) year of customer service, medical office, or call center experience preferred
NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred
Must work in a hybrid arrangement in Orlando, Florida

Benefits

Comp & perks

Competitive base compensation in the top quartile of the market
Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
Comprehensive benefits: health, life, dental, vision
403B with employer match
Licensure, CME and dues allowance
Not-for-profit status; eligibility for Public Service Loan Forgiveness
For those living and working in Florida, enjoy the benefit of no state income tax
Those based in Delaware benefit from the state's moderate tax structure