Access Center Specialist II

Center for Health Care Strategies

. Answer calls for assigned clinic specialties using standardized greeting, content, and closure of call .

Posted 11/5/2026full-timeOrlando • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, customer service, and electronic medical record (EMR) management, ensuring accurate communication and documentation while adhering to insurance guidelines. Proficient in handling patient inquiries and resolving complaints effectively.

Highest-signal resume keywords

Patient SchedulingCustomer ServiceEMR ManagementComplaint ResolutionCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics VerificationAppointment SchedulingQuality ReviewInsurance Information ManagementCopay CollectionDocumentation ProcessingMyChart AssistanceCross Coverage Mastery

Soft Skills

Effective CommunicationProblem SolvingCollaboration

Tools & Technologies

EMR SystemMyChart

Certifications & Qualifications

High School DiplomaCRCR Certification

Industry Keywords

Medical OfficeCall CenterPatient AccessHealthcare

About the role

Key responsibilities & impact

Answer calls for assigned clinic specialties using standardized greeting, content, and closure of call
Capture and verify patient demographics, guarantor, legal guardian, and insurance information in the EMR system
Use the quality review work queue to identify and correct discrepancies
Schedule appointments in the EMR system according to scheduling and insurance guidelines
Provide appointment information and send necessary directions and paperwork via mail or email
Review electronic communications and process documentation and notify leadership of questions
Answer questions and assist customers with requests
Use escalation guidelines to prioritize patient health concerns and document and escalate calls
Collect copays, outstanding balances, and applicable prepayments; partner with Financial Advocates when appropriate
Identify and attempt to resolve complaints and route unresolved complaints appropriately
Demonstrate mastery in all scheduling groups to provide cross coverage
Assist with MyChart messages, Canceled Clinics, follow-up, and wait list reports as assigned
Collaborate with Nemours departments to meet patient access needs
Communicate with patients and providers by telephone and electronic means to schedule specialty appointments accurately and courteously

Requirements

What you’ll need

High School Diploma
1 year of more of customer service, medical office or call center experience required
CRCR Certified Revenue Cycle Representative - HFMA Certification - Preferred