Access Center Specialist II

Center for Health Care Strategies

. Answer calls for assigned clinic specialties using standardized greetings, content, and call closure .

Posted 10/28/2026full-timeOrlando • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, appointment scheduling, and customer service within a medical office environment. Proficient in managing electronic communications and resolving patient inquiries while adhering to insurance guidelines.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingCustomer ServiceEMR System ProficiencyCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics CaptureQuality ReviewInsurance VerificationScheduling GuidelinesDocumentation Processing

Soft Skills

CommunicationProblem-SolvingCollaborationCustomer AssistanceComplaint Resolution

Tools & Technologies

EMR SystemMyChart

Certifications & Qualifications

CRCR Certified Revenue Cycle Representative

Industry Keywords

Medical OfficeCall CenterPatient AccessFinancial AdvocacyHealthcare Compliance

About the role

Key responsibilities & impact

Answer calls for assigned clinic specialties using standardized greetings, content, and call closure
Capture and verify patient demographics, guarantor, legal guardian, and insurance information in the EMR system
Use quality review work queues to identify and correct registration discrepancies
Schedule specialty appointments in the EMR system according to scheduling and insurance guidelines
Provide appointment information, directions, and required paperwork by mail or email
Review electronic communications and process documentation; notify leadership of questions
Answer customer questions, assist with requests, and document and escalate patient health concerns according to guidelines
Collect copays, outstanding balances, and applicable prepayments; partner with Financial Advocates when appropriate
Identify and attempt to resolve complaints, escalating unresolved issues appropriately
Demonstrate mastery of all scheduling groups and provide cross coverage when needed
Assist with MyChart messages, canceled clinics, follow-up reports, and wait-list reports as assigned
Collaborate with other Nemours departments to meet patient access needs and provide professional telephone and electronic support to patients and providers

Requirements

What you’ll need

High School Diploma
1 year or more of customer service, medical office or call center experience required
CRCR Certified Revenue Cycle Representative - HFMA Certification - Preferred