Access Center Specialist II

Center for Health Care Strategies

. Answer calls for assigned clinic specialties using standardized greetings, content, and call closure .

Posted 11/9/2026full-timeOrlando • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration and appointment scheduling within an EMR system, ensuring accurate capture of patient information and adherence to insurance guidelines. Proficient in customer service within a medical office or call center environment, with a focus on resolving inquiries and complaints effectively.

Highest-signal resume keywords

EMR System ProficiencyPatient RegistrationAppointment SchedulingCustomer Service ExperienceCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics CaptureQuality Review WorkScheduling GuidelinesInsurance Information VerificationPayment Collection

Soft Skills

Effective CommunicationProblem SolvingCustomer Relationship Management

Tools & Technologies

MyChartElectronic Communications

Certifications & Qualifications

CRCR Certified Revenue Cycle Representative

Industry Keywords

Medical OfficeCall CenterPatient Health ConcernsFinancial Advocacy

About the role

Key responsibilities & impact

Answer calls for assigned clinic specialties using standardized greetings, content, and call closure
Capture and verify patient demographics, guarantor, legal guardian, and insurance information in the EMR system
Use quality review work queues to identify and correct registration discrepancies
Schedule specialty appointments in the EMR system according to scheduling and insurance guidelines
Provide appointment information and send required directions and paperwork by mail or email
Review electronic communications and process documentation; notify leadership of questions
Answer customer questions and requests accurately and escalate patient health concerns according to guidelines
Collect copays, outstanding balances, and applicable prepayments; partner with Financial Advocates when appropriate
Identify and resolve complaints or route callers to the appropriate associate
Demonstrate mastery of all scheduling groups to provide cross-coverage
Assist with MyChart messages, canceled clinics, follow-up reports, and wait-list reports as assigned

Requirements

What you’ll need

High School Diploma
1 year or more of customer service, medical office or call center experience required
CRCR Certified Revenue Cycle Representative - HFMA Certification - Preferred