Access Center Specialist II – FT

Center for Health Care Strategies

. Answer calls for assigned clinic specialties using standardized greetings, content, and call closure .

Posted 10/30/2026full-timeOrlando • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, customer service, and electronic medical record management, ensuring accurate data capture and effective communication with patients and healthcare teams.

Highest-signal resume keywords

Customer Service ExperienceEMR System ProficiencyAppointment SchedulingCRCR CertificationPatient Demographics Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingData EntryQuality ReviewInsurance VerificationCopay Collection

Soft Skills

CommunicationProblem SolvingPrioritizationEscalation Management

Tools & Technologies

MyChartEMR System

Certifications & Qualifications

CRCR Certified Revenue Cycle Representative

Industry Keywords

Medical OfficeCall CenterPatient Health ConcernsFinancial Advocacy

About the role

Key responsibilities & impact

Answer calls for assigned clinic specialties using standardized greetings, content, and call closure
Capture and verify patient demographics, guarantor, legal guardian, and insurance information in the EMR system
Use quality review work queues to identify and correct discrepancies
Schedule specialty appointments in the EMR system according to scheduling and insurance guidelines
Provide appointment information and directions and paperwork by mail or email
Review electronic communications and process documentation and notify leadership of questions
Answer customer questions and assist with requests
Prioritize, document, and escalate patient health concerns according to guidelines
Collect copays, outstanding balances, and applicable prepayments; partner with Financial Advocates when appropriate
Identify and resolve complaints or route callers to the appropriate associate
Demonstrate mastery in all scheduling groups to provide cross coverage
Assist with MyChart messages, canceled clinics, follow-up, and wait-list reports as assigned

Requirements

What you’ll need

High School Diploma
1 year or more of customer service, medical office or call center experience required
CRCR Certified Revenue Cycle Representative - HFMA Certification - Preferred