Access Center Supervisor

Center for Health Care Strategies

. Supervise the day-to-day functions of the Centralized Patient Access Center and directly supervise Access Center Specialist staff .

Posted 10/30/2026full-timeOrlando • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access management, including scheduling, registration, and insurance verification, while effectively leading and developing teams to enhance service delivery and operational efficiency. Proficient in utilizing reporting tools and managing performance metrics to drive continuous improvement in revenue cycle processes.

Highest-signal resume keywords

Revenue Cycle ManagementPatient Access SupervisionTalkdesk ProficiencyCRCR CertificationWorkflow Design and Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue CyclePatient AccessSchedulingInsurance VerificationCollectionsPerformance ReportingWorkflow DocumentationProcess ImprovementCustomer ServiceData Analysis

Soft Skills

LeadershipCommunicationCoachingProblem-SolvingTeam Development

Tools & Technologies

TalkdeskQliksenseEpic ReportingKronosEMR SystemsMicrosoft Office Suite

Certifications & Qualifications

CRCR Certified Revenue Cycle RepresentativeHFMA Certification

Industry Keywords

HealthcarePatient Access CenterCall CenterInsurance SystemsThird-Party Payor

About the role

Key responsibilities & impact

Supervise the day-to-day functions of the Centralized Patient Access Center and directly supervise Access Center Specialist staff
Serve as a subject matter expert in specialties and areas of Access
Evaluate service needs and volumes and adjust staffing levels accordingly
Communicate and coordinate with patient access areas and cross-functional departments to facilitate patient and family access
Assign daily work schedules and perform staff-level duties as needed
Support interviewing, hiring, orientation, education/training, feedback, performance evaluation, and policy and procedure development
Maintain and manage team scorecards and provide performance-improvement feedback
Write and deliver corrective action and coaching, and maintain personnel files
Use Talkdesk, Qliksense, and Epic reporting to identify trends and opportunities and implement solutions
Oversee pre-service scheduling, registration, financial clearance, insurance verification, and collections
Lead and develop Access Center associates
Monitor workflows, productivity, performance measures, dashboards, reports, messages, and EMR work queues
Produce daily, weekly, and monthly performance reports, including access, referrals, phone statistics, and cash reconciliation
Partner with clinical leadership to improve scheduling quality, workflows, EMR decision trees, and standard work
Maintain human resource records, approve employee time in Kronos, and administer corrective action
Perform monthly Talkdesk phone audits, rounding, and coaching for direct reports
Lead assigned initiatives and special projects, coordinating task teams and reporting results to management
Diagnose and resolve process, payer, and system issues affecting revenue cycle objectives
Deliver positive patient experiences and resolve escalated customer service complaints
Participate in quality assessment and improvement programs and implement service improvements
Perform additional duties as assigned by leadership

Requirements

What you’ll need

High school diploma required
Three (3) years or greater experience in Revenue Cycle (Registration/Insurance/Scheduling/Collections) services with emphasis on Patient Access
Healthcare Call Center experience preferred
Previous supervisory experience in healthcare preferred
Demonstrate experience in design, documentation and implementation of workflows, policies and procedures preferred
Knowledge of insurance and third-party payor systems
CRCR Certified Revenue Cycle Representative - HFMA Certification - Preferred
Proficiency in Microsoft Office Suite
Experience with Talkdesk, Qliksense, Epic reporting, Kronos, and EMR systems