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Business Operations Manager
Center for Health Care Strategies. Develop and manage the annual MarCom budget, including forecasting, actuals tracking, variance analysis, and reallocation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing budgets, vendor relationships, and operational processes while ensuring compliance and performance management. Proficient in developing financial reporting and operational infrastructure to support marketing and communications initiatives.
Highest-signal resume keywords
Budget ManagementVendor Relationship ManagementOperational Process DevelopmentFinancial ReportingProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ForecastingVariance AnalysisContract Lifecycle ManagementOperational ReportingProcess Documentation
Soft Skills
Organizational SkillsAnalytical SkillsInterpersonal Skills
Tools & Technologies
Martech Stack ManagementFile Storage SystemsShared Drives
Industry Keywords
Business AdministrationFinanceMarketing OperationsProcurementStakeholder Management
About the role
Key responsibilities & impact- Develop and manage the annual MarCom budget, including forecasting, actuals tracking, variance analysis, and reallocation
- Own purchase orders, invoicing, and the working relationship with the finance department
- Produce financial reporting including spend, cost-per-outcome, and ROI by program
- Manage the full contract lifecycle, including review, execution, renewal tracking, and compliance
- Own vendor relations and performance management across MarCom partners
- Manage sponsorship agreements, deliverables, and tracking
- Build and maintain operational infrastructure, including file storage systems, shared drives, naming conventions, and documentation standards
- Design and implement onboarding processes for team members
- Partner in managing the martech stack and software licensing
- Support retreat and offsite planning, including materials preparation, vendor coordination, and logistics
- Maintain department-wide operational reporting and standards
- Partner with analytics on measures of success and annual goal progress
- Support annual goal development with marketing and communications leadership
- Establish and reinforce operational policies, process documentation, and templates
Requirements
What you’ll need- Bachelor's degree in Business Administration, Finance, Marketing, or a related field
- 5-8 years of experience in business operations, finance, procurement, project management, marketing operations, or related functions
- Experience managing departmental budgets, contracts, and vendor relationships
- Experience developing operational processes, governance frameworks, and reporting structures
- Demonstrated success working across multiple stakeholders in a matrixed environment
- Strong organizational, analytical, and process-design skills
- Comfort building operational systems and infrastructure from the ground up