Customer Services Representative

Center for Health Care Strategies

. Answer incoming calls from guarantors and insurance companies in a high pressure call center .

Posted 11/2/2026full-timeJacksonville • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling insurance inquiries and resolving issues efficiently while providing exceptional customer service in a high-pressure call center environment. Proficient in managing account maintenance and understanding various insurance payors.

Highest-signal resume keywords

Healthcare ExperienceInsurance Payors KnowledgeCustomer Service ExcellenceAccount MaintenancePayment Processing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account MaintenanceInsurance Coverage VerificationPayment Plan EstablishmentInsurance AdjustmentsCredit Balance AnalysisDemographic VerificationTroubleshooting Online Payment PortalsEscalation ProceduresSystem UpgradesComputer-Based Training

Soft Skills

Problem SolvingCommunicationAttention to DetailTime ManagementStress Management

Certifications & Qualifications

High School Diploma

Industry Keywords

GuarantorsInsurance CompaniesCommercial InsuranceGovernment InsuranceHMO/PPOIndemnity InsuranceCall CenterCustomer SatisfactionPayment ProcessingHealthcare

About the role

Key responsibilities & impact

Answer incoming calls from guarantors and insurance companies in a high pressure call center
Research and resolve issues for guarantors, insurance companies and internal customers
Perform account maintenance, verify demographics, update guarantor information and fulfill customer or insurance company requests
Verify and process insurance coverage information, perform insurance adjustments and/or change insurance filing order as needed
Review and analyze credit or debit balances to determine whether additional payment is owed or a refund is due
Establish payment plans, set up recurring payments and transfer guarantor funds to clear outstanding balances
Troubleshoot issues with the online payment portal for guarantors
Escalate unresolved issues as appropriate
Perform annual required system upgrades and computer-based training
Provide excellent customer service and ensure each contact is a satisfying experience

Requirements

What you’ll need

High School Diploma
1-3 years of healthcare experience
Thorough knowledge of insurance payors (Commercial, Government, HMO/PPO and Indemnity) preferred