Insurance Specialist

Center for Health Care Strategies

. Evaluate patients’ insurance status and assist with ensuring coverage eligibility for timely and efficient billing .

Posted 9/29/2026full-timePensacola • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial advocacy, including insurance verification, billing processes, and compliance with healthcare policies. Proficient in conducting financial assessments and providing cost estimates while ensuring timely and accurate documentation.

Highest-signal resume keywords

Patient Accounting FunctionsInsurance VerificationFinancial AssessmentCustomer ServiceElectronic Health Record (EHR) Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance EligibilityBilling ProcessesDemographic DocumentationFinancial InterviewsCost EstimatesRevenue Cycle OperationsCharity Care ProgramsPatient Responsibility EstimatesCompliance with Financial PoliciesAccount Management

Soft Skills

Communication SkillsProblem-Solving Skills

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Healthcare InsuranceReimbursement MethodologiesHospital ExperienceFamily Financial AdvocatePatient Advocacy

About the role

Key responsibilities & impact

Evaluate patients’ insurance status and assist with ensuring coverage eligibility for timely and efficient billing
Access partner hospital electronic health records to verify insurance eligibility and monitor account updates
Place appropriate insurance or eligible charity care programs to ensure timely filing
Validate and accurately document demographic and insurance information
Contact guarantors to obtain information and communicate with partner hospitals
Monitor accounts for documentation, insurance verifications, and collection of deposits and self-pay balances
Support and serve as a resource to associates, including cross-covering Family Financial Advocate functions
Provide cost estimates to patients and providers and approve discounts according to organizational and government policies
Perform financial assessments of uninsured and underinsured patients and assist with federal, state, and local program applications
Ensure accounts are ready for billing with adequate supporting documentation within established time frames
Support patients and families in accessing private and governmental funding sources
Conduct financial interviews and ensure compliance with hospital financial resolution policies
Resolve financial-services concerns and advise patients and guarantors regarding payment rights, responsibilities, and procedures
Create patient responsibility estimates and collect applicable patient responsibility portions
Handle inbound and outbound customer service, account inquiry, coverage, and eligibility calls
Communicate with specialty clinic locations and physician offices
Support scheduling functions and other assigned projects and duties

Requirements

What you’ll need

Associate’s Degree or equivalent of education, training, and experience required
Minimum (3) three years of hospital experience and working knowledge of patient accounting functions including pre-admissions and admission registration will be considered in lieu of an Associate Degree
Minimum (1) year of Family Financial Advocate experience, in addition to Registration, insurance, billing, and/or relevant experience required for FA I
Strong customer service, communication, and problem-solving skills required
Knowledge of healthcare insurance, reimbursement methodologies, and revenue cycle operations required
Experience working with electronic health record (EHR) systems and patient account management preferred
Associates may be required to be subject to background checks for partner hospitals to provide access to electronic health records

Benefits

Comp & perks

Competitive base compensation in the top quartile of the market
Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
Comprehensive benefits: health, life, dental, vision
403B with employer match
Licensure, CME and dues allowance
Not-for-profit status; eligibility for Public Service Loan Forgiveness
For those living and working in Florida, no state income tax
For those based in Delaware, the state's moderate tax structure