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Manager, Patient Access
Center for Health Care Strategies. Provides leadership, organization, planning, direction and coordinated administration of the Access Center .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational management and process improvement within an Access Center, focusing on patient access, appointment scheduling, and revenue cycle efficiency. Proven ability to lead teams, implement technology solutions, and enhance performance metrics.
Highest-signal resume keywords
LeadershipContact Center ExperienceRevenue Cycle ManagementPatient AccessProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Metrics MonitoringAppointment SchedulingPerformance ReportingKPI ManagementProcess Change Implementation
Soft Skills
CommunicationCollaborationCoachingProblem-Solving
Tools & Technologies
Business Development ToolsInformation Services Technology
Industry Keywords
Access CenterPatient AccessRevenue CycleContact CenterHealthcare Administration
About the role
Key responsibilities & impact- Provides leadership, organization, planning, direction and coordinated administration of the Access Center
- Drives accurate and efficient registration and appointment scheduling
- Matches prospective and established patients with the right provider, appointment and timeframe
- Communicates and collaborates with departmental and site administrative, nursing and physician leadership
- Maximizes efficiencies through daily management systems and continuous improvement methods
- Liaises with Corporate Information Services, Business Development, Human Resources and other departments
- Applies consistent policies and leverages technology to ensure the Access Center meets KPIs
- Implements process changes identified through revenue cycle processes or regulatory audits
- Researches business needs to develop, plan and implement proactive solutions
- Monitors operational metrics including referral conversion, abandonment rates, call volumes, appointment availability and cancellations
- Identifies process improvement and technology enhancement opportunities
- Provides standard performance reports to leadership
- Resolves outpatient access issues and develops action plans
- Directly supervises and coaches Access Center Supervisors
- Participates in provider template evaluations to maximize utilization
- Conducts rounds and communicates with providers and support staff
- Acts as an intermediary between patients, families, referring community, departments and staff
- Develops and sponsors associate growth
- Performs other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree required
- Minimum 3 years of experience required
- Contact center experience required
- Five years or greater experience in revenue cycle with emphasis on patient access required
Benefits
Comp & perks- Competitive base compensation in the top quartile of the market
- Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
- Comprehensive benefits: health, life, dental, vision
- 403B with employer match
- Licensure, CME and dues allowance
- Not-for-profit status; eligibility for Public Service Loan Forgiveness
- For those living and working in Florida, enjoy the benefit of no state income tax
- Those based in Delaware benefit from the state's moderate tax structure