Quality Analyst, Documentation

Center for Social Dynamics

. Review and monitor daily incident reports for accurate documentation, timely follow-up, and appropriate escalation.

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and organizational skills to effectively manage incident reporting, compliance documentation, and communication with diverse stakeholders. Proficient in utilizing reporting tools and maintaining confidentiality while adhering to organizational policies and procedures.

Highest-signal resume keywords

Incident Reporting CoordinationCritical Thinking and Analytical SkillsMicrosoft Office ProficiencyCompliance Documentation ManagementExperience with CentralReach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident InvestigationDocumentation ReviewData AnalysisPolicy ImplementationContent DevelopmentInstructional DesignAdult LearningExperiential LearningCompliance AuditingRecord Keeping

Soft Skills

Organizational SkillsCommunication SkillsAttention to DetailProfessional JudgmentCultural Competence

Tools & Technologies

Monday.comCentralReachMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Criminal Record Clearance

Industry Keywords

ABA ServicesAutism Spectrum DisorderDevelopmental DisabilitiesCompliance StandardsMultidisciplinary Team

About the role

Key responsibilities & impact

Review and monitor daily incident reports for accurate documentation, timely follow-up, and appropriate escalation.
Coordinate incident reporting processes by gathering information, reviewing documentation, and following up with involved team members.
Conduct incident investigations, including collecting and accurately documenting witness statements and supporting information.
Evaluate incident reports for completeness, accuracy, and alignment with CSD policies, procedures, and applicable funding source requirements.
Identify sensitive or time-sensitive compliance concerns and escalate them to appropriate leadership teams.
Run, review, and analyze internal reports using Monday.com boards, CentralReach, and other reporting systems.
Maintain organized and confidential records of incident reports, investigations, follow-up activities, and compliance documentation.
Track outstanding incident reporting requirements and coordinate with clinical and regional teams to ensure timely resolution.
Support monthly and quarterly compliance audits, documentation reviews, and continuous quality improvement initiatives.
Organize compliance data and prepare monthly reports for Regional Directors, including updates to regional dashboards.
Partner with regional leadership and clinical teams to address documentation concerns, compliance-related tasks, and improvement opportunities.
Assist the Training Department with compliance-related training updates and resources across all regions.
Support development, review, and revision of organizational policies and procedures.
Communicate policy updates and compliance expectations through team meetings, staff emails, and other internal communication channels.
Assist with external payor audits by preparing documentation, gathering requested information, and supporting ad hoc reporting needs.
Monitor compliance trends and recurring documentation concerns to identify process improvement opportunities.
Collaborate with Compliance, Clinical Operations, Training, and regional leadership to support consistent compliance practices.
Maintain confidentiality and exercise professional judgment when handling sensitive employee, client, and organizational information.
Perform additional duties and compliance-related projects as assigned.

Requirements

What you’ll need

High school diploma or associate degree.
Minimum of 1 year of related professional experience providing ABA services to children with autism spectrum disorder and/or other developmental disabilities in a multidisciplinary team setting.
Strong critical thinking and analytical skills, including the ability to review incidents, gather relevant information, and accurately document witness statements.
Excellent organizational skills with the ability to manage multiple reports, deadlines, and follow-up activities.
Ability to recognize sensitive or time-sensitive situations and determine when escalation is appropriate.
Strong written and verbal communication skills, including the ability to communicate professionally with clinical teams, regional leadership, and other stakeholders.
Proficiency with Microsoft Office, particularly Word and Excel, including the ability to review, analyze, and interpret documents and reports.
Experience with CentralReach preferred.
Knowledge of content development, instructional design, adult learning, and experiential learning strongly preferred.
Ability to interpret and implement organizational policies, procedures, and applicable regulations.
Strong attention to detail and commitment to maintaining accurate, complete, and confidential records.
Ability to exercise confidentiality, discretion, and sound professional judgment.
Ability to work effectively with ethnically, linguistically, culturally, and economically diverse populations.
Ability to obtain criminal record clearance through the Department of Justice.
Ability to work remotely while maintaining a consistent schedule of 8:00 AM–5:00 PM Pacific Time, Monday through Friday.
Reliable transportation required. A valid driver's license, current auto insurance, and an acceptable driving record in accordance with CSD/NIAC standards are required.

Benefits

Comp & perks

Competitive, market-based pay
Paid time off (PTO)
401(k)
CSD-issued devices
Free college or tuition reimbursement through our Dreams Come True program
Opportunities for professional development and career growth