Call Center Representative – Korean Bilingual

CENTERLIGHT

. Manage high-volume inbound and outbound calls professionally and efficiently .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing high-volume calls, scheduling appointments, and maintaining compliance with HIPAA regulations. Excels in customer service, communication, and collaboration with clinical and administrative teams.

Highest-signal resume keywords

Customer Service ExperienceBilingual KoreanProficiency in Microsoft Office SuiteHIPAA Compliance KnowledgeTyping Speed of 40 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call ManagementAppointment SchedulingPatient Demographic VerificationDocumentation AccuracyQuality AssuranceData EntryRemote Access Application InstallationComputer ProficiencyInternet Connectivity ManagementOrganizational Skills

Soft Skills

Excellent Communication SkillsAttention to DetailAbility to Work IndependentlyCollaboration SkillsAbility to Thrive in Fast-Paced Environment

Tools & Technologies

Electronic Medical Record SystemMicrosoft WordMicrosoft ExcelMicrosoft OutlookWindows Operating SystemMacOS Operating SystemHigh-Speed InternetAntivirus SoftwareRemote Access ApplicationsPersonal Computer

Industry Keywords

HIPAA RegulationsCall Center ExperiencePatient EducationAppointment ManagementCustomer Satisfaction Goals

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Manage high-volume inbound and outbound calls professionally and efficiently
Schedule patient appointments using the electronic medical record system
Respond to inquiries about services, appointment availability, billing, and general information
Reschedule or cancel appointments according to organizational guidelines
Verify and update patient demographic and insurance information
Educate patients about healthcare services, office policies, and available resources
Document patient interactions and maintain accurate call records
Document complaints and escalate complex issues to the appropriate department or supervisor
Collaborate with clinical staff, administrative teams, and other departments
Follow HIPAA regulations and organizational compliance requirements
Achieve call quality, response time, and customer satisfaction goals
Conduct outreach to keep callers informed about issue or request status and resolution
Follow company and department policies, procedures, and Code of Conduct

Requirements

What you’ll need

Associate degree preferred or equivalent relevant call center years of experience preferred
Korean bilingual requirement
1–2 years of experience in customer service, quality, and/or auditing
Ability to pass a typing test with at least 40 WPM
Alternative means of working during power and/or internet outages
Excellent written and verbal communication skills
Ability to thrive in a fast-paced environment and meet assigned deadlines
Excellent organizational skills, accuracy, and attention to detail
Ability to work independently and collaboratively
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Modern personal computer manufactured within the last five years
Latest Windows or macOS operating system
Ability to install and run secure remote-access applications
Processor of 3.0 GHz or faster
At least 8 GB RAM and sufficient storage
Minimum screen resolution of 800 × 600
Reliable high-speed internet with at least 25 Mbps download and 10 Mbps upload
Private, quiet workspace suitable for confidential conversations and HIPAA compliance
Up-to-date antivirus and security protections and automatic operating-system updates
Compliance with company security, confidentiality, access, and multi-factor authentication protocols
Ability to meet the stated physical, visual, auditory, motor, and cognitive requirements

Benefits

Comp & perks

Fully remote work arrangement
One-time reimbursement of up to $600 for approved home office equipment expenses after six months of continuous employment, subject to eligibility, documentation, and approval
Flexible schedule options between 8:00 AM and 8:00 PM, Monday to Friday
BYOD home office arrangement
Potential IT guidance for personal device issues
Equal opportunity employer and reasonable accommodation for individuals with disabilities