Call Center Specialist

CENTERLIGHT

. Manage a high volume of inbound and outbound calls professionally and efficiently .

Posted 9/22/2026full-timeRemote • United StatesJunior💰 $5 - $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and communication, with a strong ability to manage high volumes of calls while adhering to HIPAA regulations. Capable of utilizing electronic medical record systems and Microsoft Office Suite to maintain accurate patient information and documentation.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceElectronic Medical Record (EMR) ProficiencyMicrosoft Office Suite ProficiencyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall ManagementAppointment SchedulingData EntryTyping (40 WPM)Patient EducationComplaint DocumentationInsurance VerificationQuality AssuranceRecord Keeping

Soft Skills

Excellent Communication SkillsOrganizational SkillsAttention to DetailAbility to Work IndependentlyCollaboration Skills

Tools & Technologies

Electronic Medical Record (EMR) SystemMicrosoft Office SuiteHigh-Speed Wi-Fi

Industry Keywords

HIPAA RegulationsPatient ConfidentialityCall Center ExperienceHealthcare ServicesCompliance Requirements

About the role

Key responsibilities & impact

Manage a high volume of inbound and outbound calls professionally and efficiently
Provide customer service to patients and families
Schedule patient appointments using the electronic medical record (EMR) system
Respond to inquiries about services, appointment availability, billing, and general information
Assist with appointment rescheduling and cancellations
Verify and update patient demographic and insurance information
Educate patients about healthcare services, office policies, and available resources
Document patient interactions and maintain accurate call records
Document complaints and escalate complex issues to the appropriate department or supervisor
Collaborate with clinical staff, administrative teams, and other departments
Follow HIPAA regulations and maintain patient confidentiality and data security
Achieve call quality, response time, and customer satisfaction goals
Conduct outreach to callers regarding issue or request status and resolution
Follow company, department, compliance, and Code of Conduct requirements

Requirements

What you’ll need

Associate degree preferred, or equivalent relevant call center years of experience preferred
1-2 years of experience in customer service, quality, and/or auditing
Must be bilingual in English and one of: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language
Must provide valid government-issued identification proving age of at least 18
Able to pass a typing test with at least 40 WPM
Alternative means of working during power or internet outages
Excellent written and verbal communication skills
Ability to thrive in a fast-paced environment and meet assigned deadlines
Excellent organizational skills, accuracy, and attention to detail
Ability to work independently and collaboratively
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Maintain and utilize required work equipment
Reliable, high-speed Wi-Fi connection
Successfully complete mandatory training programs
Ability to meet stated physical requirements, including standing, sitting, lifting/pushing/pulling up to 50 pounds, bending/squatting, navigating stairs and walking, fine motor skills, visual accuracy, audio hearing and language motor skills, and cognitive decision-making abilities

Benefits

Comp & perks

Work from home
Monday to Friday schedule
40 hours per week
Hours: 9:00AM - 6:00PM ET
Necessary work equipment, including computer, monitor, headset, and other required tools
Access to reliable high-speed Wi-Fi for business operations
Mandatory training programs
Equal opportunity employment and reasonable accommodation for individuals with disabilities