Team Lead, Contract Care Coordination

Centerstone

. Supervise the day-to-day work of the Clinical Care Coordination team .

Posted 10/3/2026full-timeRemote • Tennessee • United StatesSenior💰 $43,900 - $61,370 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical care coordination, including supervision, mentorship, and performance monitoring within the military community. Proficient in managing caseloads, conducting audits, and utilizing Microsoft Office 365 and CRM platforms for effective communication and operational support.

Highest-signal resume keywords

Supervisory ExperienceClinical Care CoordinationBehavioral Health ServicesMicrosoft Office 365 ProficiencyMilitary Community Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Care CoordinationBehavioral Health ServicesExploratory Data AnalysisDescriptive StatisticsCaseload ManagementDocumentation ReviewTraining CompliancePerformance Metrics MonitoringAudit CompletionReferral Triage

Soft Skills

Effective CommunicationMentorshipTeam LeadershipGoal SettingChange Management

Tools & Technologies

Microsoft Office 365CRM PlatformsZoomAdobe

Certifications & Qualifications

Master’s Degree in Social WorkMaster’s Degree in Psychology

Industry Keywords

Military AffiliationSocial ServicesClinical Care CoordinationReferral ManagementTeam Meetings

About the role

Key responsibilities & impact

Supervise the day-to-day work of the Clinical Care Coordination team
Hold regular supervision and lead team meetings
Oversee referral triage, case conferencing, documentation review, training compliance, and productivity management
Provide coaching, mentorship, and professional development opportunities to staff
Monitor care coordination performance metrics
Complete monthly audits and submit timely internal reports to the Program Manager
Maintain accurate and timely case status tracking for assigned referrals
Assist with hiring, onboarding, and training of new clinical care coordinators and operational support team members
Perform clinical care coordination services, including managing caseload coverage, as needed
Support manager requests and departmental processes, including phone lines and day-to-day operational tasks
Assist with external provider consultation and coordination, including reviewing and processing service continuations
Serve as a point of contact for routine outreach inquiries related to services and referrals

Requirements

What you’ll need

Master’s degree in Social Work, Psychology or related field required
Bachelor’s degree with at least 3 years of leadership experience may be considered
Supervisory experience required
Military affiliation required
Candidates must be a current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member
Minimum of two years’ experience providing behavioral health or social services within the military community required
Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, basic Exploratory Data Analysis & Descriptive Statistics, and Adobe
Ability to communicate effectively via written, verbal, in person and virtual methods
Ability to set and meet simultaneous short- and long-term goals
Ability to catalyze change effectively in a team setting

Benefits

Comp & perks

Medical, dental, and vision health coverage
Flexible Spending and Health Savings Accounts
403b retirement plan with company match
Paid time off and ten paid holidays
AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
Employee Resource Groups
Continuing education opportunities
Employee Assistance Program
Fully Remote