AI Knowledge Management Lead

CenterWell Senior Primary Care

. Develop and lead the knowledge management strategy for the VA contract, including governance, standards, taxonomy, content lifecycle, version control, and operating model .

Posted 11/5/2026full-timeRemote • Kentucky • United StatesSenior💰 $94,900 - $130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and leading knowledge management strategies, including governance, content lifecycle management, and operational documentation. Proficient in collaborating with cross-functional teams to enhance content usability and ensure compliance with standards.

Highest-signal resume keywords

Knowledge Management Strategy DevelopmentOperational Documentation MaintenanceCross-Functional CollaborationContent Governance SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge ManagementProcess DocumentationContent Lifecycle ManagementStandard Operating ProceduresUser-Friendly DocumentationContent UsabilityVersion ControlTaxonomy DevelopmentAI-Enabled CapabilitiesQuality Control

Soft Skills

Strong Written CommunicationEditing SkillsOrganizational Skills

Industry Keywords

GovernanceComplianceOperational ReadinessCustomer ExperienceDocumentation ReadinessPHI/HIPAA ComplianceContent Health TrackingDecision TreesWork InstructionsJob Aids

About the role

Key responsibilities & impact

Develop and lead the knowledge management strategy for the VA contract, including governance, standards, taxonomy, content lifecycle, version control, and operating model
Create, review, and maintain process documentation, standard operating procedures, job aids, decision trees, work instructions, and other operational content
Evaluate and apply AI-enabled capabilities and industry best practices to improve content creation, organization, searchability, usability, retrieval, summarization, and knowledge experience
Collaborate with operations, process improvement, training, quality, compliance, and technology teams
Support implementation, operational readiness, workforce adoption, and consistent customer experience
Establish review cycles, quality controls, and monitoring processes for accurate, current, compliant content
Track and report knowledge management effectiveness, content health, usability, adoption, and documentation readiness
Exercise independent judgment in managing complex documentation and knowledge strategy needs

Requirements

What you’ll need

Bachelor's degree in business, organizational development, communications, education, information management, operations, or a related field, or equivalent professional experience
5+ years of experience in knowledge management, process documentation, organizational effectiveness, operations support, or a related function
3+ years of experience developing and maintaining operational documentation such as standard operating procedures, work instructions, job aids, and process guides
Experience translating complex operational processes into clear, user-friendly documentation and knowledge content
Experience partnering across operations, process improvement, training, quality, compliance, and technology teams
Strong written communication, editing, organization, and content governance skills
US citizenship required
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Work-from-home arrangement
Occasional travel to Humana offices for training or meetings