Associate Director – Process Improvement

CenterWell Senior Primary Care

. Evaluate the effectiveness of existing business processes .

Posted 10/27/2026full-timeRemote • Kentucky • United StatesSenior💰 $126,300 - $173,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement methodologies such as Lean and Six Sigma, with a strong focus on strategic planning and organizational transformation in healthcare or government contracting. Proven ability to lead cross-functional teams and manage large-scale contract transitions while ensuring compliance and operational excellence.

Highest-signal resume keywords

Process Improvement MethodologiesStrategic PlanningChange LeadershipCRM User Acceptance TestingGovernment Contract Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementProcess MappingLeanSix SigmaOrganizational TransformationAnalytical SkillsChange ManagementPerformance ImprovementRisk MitigationContract Implementation

Soft Skills

LeadershipCommunicationCollaborationAnalytical ThinkingStakeholder Engagement

Tools & Technologies

CRM SystemsUAT ProcessesDesign ThinkingProcess ModelingContinuous Improvement Tools

Certifications & Qualifications

Lean Six SigmaPMPAdvanced Degree (MBA, MHA)

Industry Keywords

HealthcareGovernment ContractingVA ContractTRICAREOperational ExcellenceCompliancePHIHIPAATransition ManagementService Operations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Evaluate the effectiveness of existing business processes
Lead development of sustainable, repeatable, and measurable process improvements
Oversee process improvement professionals and CRM User Acceptance Testing (UAT) testers
Ensure CRM-related processes are documented, thoroughly tested, and continuously optimized
Provide strategic support to the VA contract through product and process implementation, service operations, contract compliance, and continuous improvement
Drive improvement through design thinking, process mapping, and process modeling
Partner across lines of business to identify, share, and implement best practices and lessons learned
Develop and execute strategic plans for customer service operations
Lead organizational change initiatives
Assess people, process, and technology to identify and implement improvement opportunities
Support VA transition-in activities and coordinate government-required deliverables with the Transition Leadership team
Promote compliance, consistency, and operational excellence
Improve performance, mitigate risk, and achieve compliance and financial objectives

Requirements

What you’ll need

Minimum 8 years' experience in process improvement, business operations, or program management in healthcare or government contracting
Demonstrated ability to lead cross-functional teams, including process improvement professionals and CRM UAT testers
Proven track record in strategic planning, change leadership, and organizational transformation
Experience managing large-scale contract transitions and implementations (e.g., TRICARE, VA)
Advanced proficiency in process improvement methodologies (Lean, Six Sigma), process mapping, and CRM/UAT processes
Strong leadership, analytical, and communication skills
Knowledge of government contract compliance and stakeholder engagement
US Citizenship required
Self-provided internet service with minimum 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI / HIPAA information
Advanced degree (MBA, MHA, or related) preferred
Certification in process improvement (Lean Six Sigma, PMP, or similar) preferred
Experience working directly with government or military stakeholders preferred

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Dedicated home workspace arrangement
Remote work arrangement
Occasional travel to Humana offices for training or meetings