Business Process Professional, Pharmacy Hub

CenterWell Senior Primary Care

. Design, document, implement, and continuously improve workflows, change practices, and knowledge infrastructure for launching and scaling Pharmacy Hub Operations .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $59,300 - $80,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing cross-functional business processes, operational readiness, and change management within healthcare operations. Proficient in creating documentation and facilitating collaboration across diverse teams to ensure successful program launches and continuous improvement.

Highest-signal resume keywords

Business Process ManagementChange ManagementOperational ReadinessProcess MappingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingSOP CreationWorkflow DesignRoot-Cause AnalysisQuality Improvement

Soft Skills

FacilitationProblem-SolvingProject CoordinationWriting

Tools & Technologies

Microsoft VisioMicrosoft Power AutomateMicrosoft SharePointMicrosoft TeamsCRM Platforms

Certifications & Qualifications

Lean Six SigmaChange Management CertificationCertified Business Process Professional

Industry Keywords

Pharmacy OperationsHealthcare OperationsPatient AccessSpecialty PharmacyRegulated Healthcare Documentation

About the role

Key responsibilities & impact

Design, document, implement, and continuously improve workflows, change practices, and knowledge infrastructure for launching and scaling Pharmacy Hub Operations
Translate program designs, system capabilities, clinical and operational requirements, and client commitments into end-to-end processes, SOPs, job aids, knowledge content, and change plans
Collaborate across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, Quality, Compliance, Training, Workforce Management, Analytics, and external partners during launch
Ensure processes are operationally sound, understood by impacted teams, consistently reflected across documentation and systems, and ready for adoption before go-live
Support workflow governance, change intake, knowledge management, and continuous improvement after launch
Support new programs, clients, therapies, channels, and capabilities as the hub scales

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or a related field
3+ years of experience designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment
Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation
Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies
Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills
Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance
Experience using operational data, quality findings, employee feedback, or root-cause analysis to drive measurable process improvements
Preferred: experience in manufacturer hub services, specialty pharmacy, patient access, reimbursement support, clinical services, pharmacy fulfillment, PBM, or healthcare contact center operations
Preferred: working knowledge of benefits verification, prior authorization, appeals, financial assistance, patient and provider service, clinical outreach, adherence, or specialty pharmacy workflows
Preferred: experience with Microsoft Visio, Microsoft Power Automate, Microsoft SharePoint, Microsoft Teams, or Microsoft 365 knowledge solutions
Preferred: experience with CRM, case-management, knowledge-management, workflow-automation, quality-management, or learning-management platforms
Preferred: Lean Six Sigma, Change Management, Certified Business Process Professional, project management, or knowledge-management training or certification
Preferred: experience supporting regulated healthcare documentation, privacy, audit readiness, controlled documents, clinical protocols, or quality-management systems
Preferred: experience in a greenfield, start-up, new-client implementation, or rapidly scaling operating environment
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Internet expense payment for employees who live and work from Home in California, Illinois, Montana, or South Dakota
Telephone equipment provided for Home or Hybrid Home/Office employees
Remote work arrangement
Occasional travel to Humana offices for training or meetings may be required