Care Management Assistant

CenterWell Senior Primary Care

. Coordinate administrative, operational, and customer support activities for care management programs and healthcare services.

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $43,000 - $56,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination and patient support within healthcare settings, ensuring effective communication and collaboration with members, providers, and care teams. Proficient in managing electronic medical records and maintaining patient confidentiality in compliance with HIPAA regulations.

Highest-signal resume keywords

Care CoordinationPatient SupportElectronic Medical Record (EMR) ManagementHIPAA ComplianceSpanish Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Record MaintenanceCare Summary PreparationOperational SupportAdvanced Administrative Responsibilities

Soft Skills

JudgmentCollaborationPrioritizationAdaptability

Tools & Technologies

Electronic Medical Record (EMR) SystemInternet Service

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare ServicesCare Management ProgramsPatient WellbeingPHI Protection

About the role

Key responsibilities & impact

Coordinate administrative, operational, and customer support activities for care management programs and healthcare services.
Perform advanced administrative, operational, and customer support responsibilities independently using judgment.
Support assessment, coordination, and facilitation of members' care needs.
Collaborate with members, providers, caregivers, and care teams to support member wellbeing.
Coordinate care and review and maintain patient records.
Prepare care summaries that inform care teams, guide next steps, and improve patient outcomes.
Prioritize requests, interpret and adapt procedures, and apply established techniques.
Report to the Associate Director, Consumer Experience.

Requirements

What you’ll need

High School Diploma or GED.
Experience providing in-center or virtual support or interaction with patients.
Experience in patient support, care coordination, or a related healthcare setting.
Experience with data entry and maintaining information within an electronic medical record (EMR) system.
Can work EST or CST.
Self-provided internet service with at least 25 Mbps download speed and 10 Mbps upload speed.
Wireless, wired cable or DSL connection is suggested.
Ability to work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Spanish fluency preferred.

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Remote work arrangement
Dedicated home workspace requirement to protect member PHI/HIPAA information
Occasional travel to Humana offices for training or meetings