Care Manager, Telephonic Nurse

CenterWell Senior Primary Care

. Deliver telephonic, patient-centered care in a structured call-center environment throughout the shift .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $71,100 - $97,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in telephonic patient-centered care, care management, and medication education while ensuring compliance with HIPAA regulations. Proficient in developing individualized care plans and conducting comprehensive assessments in a structured call-center environment.

Highest-signal resume keywords

Registered Nurse (RN)Bachelor of Science in Nursing (BSN)Care Management ExperienceBilingual English/SpanishTelephonic Patient Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telephonic AssessmentsMedication EducationIndividualized Care PlansPatient Progress MonitoringAuto Dialer Experience

Soft Skills

Independent WorkSustained Telephonic Engagement

Tools & Technologies

Advanced Telecommunication SystemsInternet Service (25 Mbps Download, 10 Mbps Upload)

Certifications & Qualifications

Registered Nurse (RN)

Industry Keywords

Patient Management ProgramPHI/HIPAA ComplianceStructured Call-Center Environment

About the role

Key responsibilities & impact

Deliver telephonic, patient-centered care in a structured call-center environment throughout the shift
Support the Patient Management Program for members with specialized and complex health conditions
Conduct comprehensive telephonic assessments and evaluations of members
Provide medication education covering administration techniques, potential side effects, and adherence support
Develop and implement individualized care plans
Monitor patient progress through ongoing assessments and follow-up interactions
Collaborate within established protocols and use advanced telecommunication systems
Perform scheduled inbound and outbound tasks
Work a set schedule including weekday, Friday late-night, Saturday, holiday, and overtime requirements

Requirements

What you’ll need

Registered Nurse with a Bachelor of Science in Nursing (BSN)
Experience with care management
Experience providing patient education for adult care
Auto dialer experience
Bilingual English/Spanish preferred qualification
Ability to work independently in a structured, phone-based setting
Comfort with sustained telephonic engagement
Internet service with minimum download speed of 25 Mbps and upload speed of 10 Mbps
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Ability to work the specified 40-hour schedule, Friday late-night and Saturday rotations, holiday rotations, and required overtime as needed

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Occasional travel to Humana offices for training or meetings
Supportive, professional, and mission-driven environment