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Consultative Pharmacy Technician
CenterWell Senior Primary Care. Act as the intake for calls from patients, pharmacies, and providers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medication therapy management, prior authorization processes, and patient assistance programs while ensuring compliance with HIPAA regulations. Proficient in medication reconciliation, chronic disease management, and effective communication with patients and healthcare providers.
Highest-signal resume keywords
Pharmacy Technician CertificationMedication Therapy Management CertificationPrior Authorization ExperienceElectronic Health Record System ProficiencyKnowledge of Top 200 Drugs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication ReconciliationMedication Therapy ManagementPharmaceutical CalculationsMedication Adherence OutreachTroubleshooting Prescription ClaimsChronic Disease ManagementDocumentation and ReportingFormulary Restrictions ReviewPatient EducationAuditing
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationTeam CollaborationProblem-Solving
Tools & Technologies
Electronic Health Record System
Certifications & Qualifications
Active State Pharmacy Technician LicensePTCB CertificationMedication Therapy Management CertificationMedication History Certification
Industry Keywords
HIPAA CompliancePatient Assistance ProgramsChronic Disease ManagementMedication Therapy ManagementPrior Authorization
About the role
Key responsibilities & impact- Act as the intake for calls from patients, pharmacies, and providers
- Lead advanced and highly specialized administrative, operational, and customer support duties
- Support the Integrated Clinical Pharmacist with medication reconciliation
- Prepare for medication therapy management activities
- Support chronic disease management
- Review medication brand and generic names, medical terminology, and pharmaceutical calculations
- Conduct medication adherence outreach, auditing, documentation, and reporting for STAR measures
- Interact with other departments to resolve member problems and questions related to prior authorization or obtaining medications
- Attend team meetings and provide workflow feedback
- Troubleshoot prescription third-party claim rejections by reviewing formulary restrictions, plan limitations, drug utilization review overrides, and prior authorizations
- Initiate and follow through with patient assistance programs, prior authorizations, formulary exceptions/alternatives, and tier reductions
- Assist with disease management scheduling, pre-appointment preparation, and follow-up medication education tasks
- Assist with medication therapy management scheduling, pre-appointment preparation, and medication reconciliation/education follow-up
- Process select medication claim updates as requested by clinical pharmacists or providers
Requirements
What you’ll need- Completion of an accredited Pharmacy Technician Program
- Active State Pharmacy Technician Certification and License if required in the state of residence
- PTCB Certified
- One of the two PTCB certifications: Medication Therapy Management Certification (MTM) or Medication History Certification
- Ability to obtain the other PTCB certification within 60 days of start date
- Minimum three (3) years of experience as a Pharmacy Technician
- Experience with prior authorization
- Knowledge of the top 200 drugs
- Experience and/or ability to work with an electronic health record system
- Excellent oral and written communication skills
- Ability to work Monday–Friday, 8:00 AM–5:00 PM local time
- Internet service with at least 25 Mbps download and 10 Mbps upload speed
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Home-based remote work
- No travel currently scheduled