Director of Patient Services

CenterWell Senior Primary Care

. Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office .

Posted 9/25/2026full-timeLiverpool • New York • United StatesLead💰 $77,200 - $106,200 per yearWebsite

About the role

Key responsibilities & impact

Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office
Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards
Guide, support, and educate clinicians; assist with goal-setting, care planning, and clinical decision-making
Remain available during operating hours for clinical support
Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards
Monitor case management quality and outcomes
Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff
Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data
Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement
Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development
Provide direct patient care on a limited basis in exceptional or unplanned circumstances
Act as Branch Director in their absence
Perform additional tasks to support clinical operations and organizational goals

Requirements

What you’ll need

Graduate of an accredited School of Nursing
BSN required (NY state requirement)
Current state license as a Registered Nurse
Proof of current CPR
Valid driver's license, auto insurance and reliable transportation
Two years as a Registered Nurse with at least one-year of management experience in a home health environment
Certified Home health Agency experience is required (NY state requirement) or four years' CHHA experience and six credit hours toward BSN
Management and people leadership experience, preferred
OASIS experience, required
OASIS certification (HCS-O, COQS, and/or COS-C), preferred
Homecare Homebase (HCHB) experience, preferred
CMS PDGM billing knowledge and/or experience, preferred
Ability to work M-F / 8a-5p (ET), with on-call availability as needed
Must pass required TB screening
Must maintain personal vehicle liability insurance in accordance with state minimums or specified higher limits

Benefits

Comp & perks

$10,000 Sign on Bonus
Annual incentive bonus with pay-outs both quarterly and annually
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
TB screening program
Personal vehicle liability insurance requirements supported through employment-related driver safety program