E-Referral Specialist, Home Health

CenterWell Senior Primary Care

. Report to the E-Referral Supervisor .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing e-referral systems and communication with clients and stakeholders while ensuring compliance with regulatory standards. Capable of analyzing data, generating reports, and maintaining productivity in a fast-paced environment.

Highest-signal resume keywords

E-Referral System ManagementMicrosoft Office ProficiencyData Analysis and ReportingCustomer Service ExperienceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReferral ProcessingBasic Math PrinciplesTyping Speed of 40 WPMMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsEPIC SystemsHome Health Knowledge

Soft Skills

Logical ThinkingDecision-MakingTime ManagementCommunication SkillsAttention to Detail

Certifications & Qualifications

Florida Level 2 Background Screening

Industry Keywords

Home Health ServicesMedicare EnrollmentReferral SourcesContinuity of CareRegulatory Compliance

About the role

Key responsibilities & impact

Report to the E-Referral Supervisor
Monitor multiple e-referral systems to identify new referrals and manage alerts and notifications
Monitor email requests to pull referrals from applicable referral systems
Perform follow-up and manage related communication
Scan documentation to determine patient eligibility for services, including service area, orders, and insurance
Monitor the status of all referrals and follow up throughout the process
Report referral status weekly
Communicate with branch, sales, and leadership by email or phone regarding status updates and referral decisions
Manage the ERST log daily with all referrals and ROCs decisions
Maintain acceptable productivity levels according to work assignment and departmental standards
Follow regulatory compliance areas, policies and procedures, and company best practices
Serve as the initial contact point for clients or referral sources to promote continuity of care
Collect and document referral information, manage compliance, and follow up on initial referral processes and decisions

Requirements

What you’ll need

High School Diploma or its equivalent
Can type 40 words per minute or more
Comprehend and apply principles of basic math while analyzing data and generating reports
Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams
Good logical thinking and decision-making skills
Can follow strict timelines
Communication with all levels of management
Can work with multiple screens/systems ensuring accuracy to detail
Time management skills and can work in a fast-paced environment
Must read, write and speak fluent English
Must have good and regular attendance
Availability to work 40 hours per week, Monday-Friday 9am-6pm EST
Occasional weekend coverage required
Must be available to work at least 2 holidays per year, with additional holiday coverage as needed
Home internet with at least 25 Mbps download and 10 Mbps upload speed
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Occasional travel to Humana offices for training or meetings may be required
Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse for candidates applying from a Florida work location
Preferred: Experience processing incoming referrals using eReferral portals and EPIC systems
Preferred: 1 or more years customer service or other healthcare related experience
Preferred: Experience working in a home health environment
Preferred: Knowledge of issues related to delivery of home health services
Preferred: Working knowledge of Medicare enrollment and guidelines governing home health agencies
Preferred: Associates degree

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Remote work
Flexible work arrangement for home-based employees
Global whole-person wellness and healthcare support