Healthcare Operations Manager

CenterWell Senior Primary Care

. Own daily operations for the Preventive Health Visit program .

Posted 11/2/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSenior💰 $93,000 - $128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations management, including workflow development, team coordination, and performance tracking. Proficient in utilizing healthcare technologies and ensuring compliance with industry standards to enhance patient-centered care.

Highest-signal resume keywords

Healthcare Operations ManagementWorkflow DevelopmentTeam CoordinationProcess ImprovementHealthcare Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare AdministrationProject ManagementClinical Documentation WorkflowsSchedulingProcess Improvement

Soft Skills

Strong CommunicationTrainingOrganizationProblem-Solving

Tools & Technologies

AthenaWorkdayRetinaVueHealthcare PortalsDashboards

Certifications & Qualifications

Valid Driver’s LicensePersonal Vehicle Liability Insurance

Industry Keywords

Home HealthIn-Home CarePopulation HealthMedicare AdvantageCMS StarsHEDIS Measures

About the role

Key responsibilities & impact

Own daily operations for the Preventive Health Visit program
Monitor operational work queues and trackers to identify barriers, aging items, incomplete steps, and process-improvement opportunities
Develop and maintain workflows, job aids, escalation paths, and standard work
Coordinate resolution of member eligibility, demographic or address changes, scheduling, visit documentation, test-kit status, device reports, and other operational exceptions
Lead and support clinicians and operational staff, establishing priorities, service expectations, and accountability
Manage paid time off approvals, time sheets, Workday tasks, workload coordination, and day-to-day staff questions
Partner with clinical leadership to reinforce safe and patient-centered care
Track operational performance and provide updates to stakeholders
Support in-home preventive care visits across the service territory
Conduct occasional local travel for clinician ride-alongs, in-person team meetings, and operational support

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, business, operations, nursing, or a related field, or equivalent relevant experience
Experience in healthcare operations and leading or coordinating the work of a clinical or operational team
Ability to manage multiple systems, trackers, reports, and priorities while troubleshooting issues
Strong communication, training, organization, and problem-solving skills
Proficiency with learning healthcare portals, dashboards, and device workflows
Valid driver’s license, auto insurance and reliable transportation
Home health, in-home care, population health, Medicare Advantage, or healthcare quality experience (preferred)
Knowledge of CMS Stars, HEDIS measures, preventive care gap closure, Athena, Workday, RetinaVue, or similar healthcare technologies (preferred)
Experience with process improvement, project management, vendors, test kits, medical devices, scheduling, or clinical documentation workflows (preferred)
Required to be screened for TB
Must maintain personal vehicle liability insurance in accordance with residing state requirements

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
TB screening program
Driver safety program