Home Health Patient Services Coordinator

CenterWell Senior Primary Care

. Schedule visits and communicate with field staff, patients, physicians, and other parties to maintain care coordination and continuity of care .

Posted 11/10/2026full-timeRaleigh • North Carolina • United StatesJunior💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills to effectively manage patient scheduling and care coordination in a home health environment. Proficient in handling clinical documentation and reporting while ensuring continuity of care.

Highest-signal resume keywords

Home Health ExperienceScheduling ManagementInfection Control ProceduresCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingOASIS CollectionVisit CoordinationReport PreparationClinical Documentation

Soft Skills

Excellent CommunicationInterpersonal SkillsAbility to Prioritize Assignments

Tools & Technologies

Worker ConsoleScheduling Console

Certifications & Qualifications

Coding Certification

Industry Keywords

Home Health CareInfection ControlQuality ImprovementClinical Coordination

About the role

Key responsibilities & impact

Schedule visits and communicate with field staff, patients, physicians, and other parties to maintain care coordination and continuity of care
Manage schedules for all patients and reassign visits when agents call in sick
Update agent unavailability in the worker console
Initiate infection control forms and send completed Employee Infection Reports for upload
Provide backup during lunch and busy periods, receive field staff calls, and assist with weekly case conferences
Refer clinical questions to the Branch Director as necessary
Maintain the client hospitalization log, enter coordination notes, and distribute the electronic log
Complete requested schedules from the action screen, including skilled nurse/injection visits, add-ons, discharge visits, OASIS collection, recertification, TIF OASIS collection, rescheduled visits, reassigned visits, and supervisory visits
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report
Prepare weekly Agent Schedules and review them for productivity and geographic issues before sending them to the Branch Director for approval
Verify visit paper notes in the scheduling console
Assist with internal patient transfers between branch offices
If clinical, receive and assess lab reports, fax reports to doctors, copy them for Case Managers, route them to Medical Records, and initiate infection reports as needed
If clinical, perform patient visits and/or participate in the on-call rotation

Requirements

What you’ll need

Excellent communication skills
Ability to interact well with a diverse group of individuals
Strong organizational skills
Ability to manage and prioritize multiple assignments
At least 1 year of home health experience
Prior packet review / QI experience preferred
Coding certification preferred

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Healthcare decision support