Home Health Patient Services Coordinator

CenterWell Senior Primary Care

. Schedule visits and communicate with field staff, patients, physicians, and others to maintain care coordination and continuity of care .

Posted 11/3/2026full-timeTucker • United StatesJunior💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills to effectively manage patient schedules and coordinate care among diverse groups. Possesses home health experience and the ability to prioritize multiple assignments while ensuring continuity of care.

Highest-signal resume keywords

Home Health ExperienceStrong Organizational SkillsExcellent Communication SkillsCoding CertificationPrior Packet Review / QI Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInfection Control FormsOASIS CollectionVisit Paper Notes VerificationScheduling Reports

Soft Skills

Ability to Interact Well with Diverse IndividualsAbility to Manage and Prioritize Multiple Assignments

Tools & Technologies

Worker ConsoleScheduling Console

Certifications & Qualifications

Coding Certification

Industry Keywords

Care CoordinationContinuity of CareClinical QuestionsPatient VisitsInternal Patient Transfers

About the role

Key responsibilities & impact

Schedule visits and communicate with field staff, patients, physicians, and others to maintain care coordination and continuity of care
Manage patient schedules and reassign visits when agents call in sick
Update agent unavailability in the worker console
Initiate infection control forms and send completed Employee Infection Reports to HRD
Provide backup during lunch and busy periods, including receiving field staff calls and assisting with weekly case conferences
Refer clinical questions to the Branch Director as necessary
Maintain the client hospitalization log and distribute coordination information to office, field, and sales staff
Complete requested schedules for skilled nurse, injection, discharge, OASIS collection, recertification, TIF OASIS collection, add-on, supervisory, declined, missed, reassigned, and rescheduled visits
Run scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report
Prepare weekly agent schedules and review productivity and geographic issues before Branch Director approval
Verify visit paper notes in the scheduling console
Assist with internal patient transfers between branch offices
If clinical, receive and assess lab reports, send copies to doctors and case managers, route records to Medical Records, and initiate infection reports
If clinical, perform patient visits and/or participate in on-call rotation

Requirements

What you’ll need

Excellent communication skills
Ability to interact well with a diverse group of individuals
Strong organizational skills
Ability to manage and prioritize multiple assignments
At least 1 year of home health experience
Prior packet review / QI experience preferred
Coding certification preferred

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Healthcare decision support