Inbound Contacts Representative

CenterWell Senior Primary Care

. Address incoming telephone, digital, or written inquiries .

Posted 9/19/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $38,000 - $45,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and maintaining customer satisfaction. Proficient in Microsoft Office and capable of managing administrative tasks while adhering to quality standards and privacy regulations.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyEffective CommunicationActive ListeningPHI/HIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-ManagementProblem Solving

Tools & Technologies

High-Speed InternetHome Office Setup

Industry Keywords

Customer SupportAdministrative TasksOperational TasksEducation ProcessesEnrollment Processes

About the role

Key responsibilities & impact

Address incoming telephone, digital, or written inquiries
Perform routine administrative, clerical, operational, customer support, and computational tasks
Resolve customer issues, complaints, and inquiries while maintaining customer satisfaction
Provide positive member experiences through active listening and effective communication
Self-manage with minimal supervision while maintaining quality standards and following established policies and guidelines
Support the Pharmacy flexible work model
Oversee education and enrollment processes
Provide live chat support
Provide inbound call support for medication refills, order status, and similar inquiries
Provide outbound call support

Requirements

What you’ll need

Must reside in KY, IN, CO, FL, OH, TX, AZ, TN, VA, OK, or NC
Must be able to work a full-time shift of 40 hours per week
Must be available Monday through Saturday, 8am–11pm EST; day off determined by business
Must provide high-speed DSL or cable modem for a home office; satellite and wireless internet are not allowed
Minimum internet speed of 25 Mbps download and 10 Mbps upload
Proficiency in Microsoft Office programs including Word, PowerPoint, Excel, Access, and Outlook
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
1+ year of customer service experience (preferred)

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Personal wellness and smart healthcare decision support
Occasional travel to Humana offices for training or meetings may be required