Inbound Contacts Representative

CenterWell Senior Primary Care

. Address incoming telephone, digital, or written inquiries .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $38,000 - $45,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while managing multiple priorities. Proficient in administrative tasks and maintaining attention to detail in a remote work environment, ensuring compliance with PHI/HIPAA standards.

Highest-signal resume keywords

Customer Service ExperienceAttention To DetailTyping SkillsVerbal Communication SkillsComputer Navigation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Customer Service OrientationAbility To Manage Multiple PrioritiesEffective Listening Skills

Industry Keywords

PHIHIPAACustomer SupportAdministrative TasksOperational Tasks

About the role

Key responsibilities & impact

Address incoming telephone, digital, or written inquiries
Perform basic administrative, clerical, operational, customer support, and computational tasks
Address customer needs, including complex benefit questions
Resolve customer issues and educate members
Record details of inquiries, comments, complaints, transactions, and interactions
Take action according to recorded customer interactions
Escalate unresolved and pending customer grievances
Work within defined parameters, quality standards, priorities, timing, policies, and guidelines under close supervision

Requirements

What you’ll need

2 years of customer service experience
Live in one of the following states: Florida, Indiana, Ohio, Tennessee, Arizona, Missouri, North Carolina, or New Mexico
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities
Ability to use multiple computer applications simultaneously
Effective verbal and listening communication skills
Passion for contributing to continuous improvement of consumer experience
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Smart healthcare decision support
Occasional travel to Humana offices for training or meetings may be required